IT Support Manager

IT Support Manager | Work from home 2 days per week Your new company
This organisation operates as a small, close-knit Australian team under the umbrella of a larger global group. The local environment functions very much like an SME agile, collaborative, and hands-on while still benefiting from broader organisational support when needed. This is a place where you can own the IT function, make improvements, and have your expertise genuinely valued.

Your new role
As the IT Support Manager, you'll lead the day-to-day technical operations for the Australian office. You'll be the primary contact for all IT support needs, combining hands-on technical work with coordination, training, documentation, asset and licence management, and local infrastructure ownership. This role suits someone who has experience as a team lead, coordinator, or subject-matter expert within an IT function and enjoys autonomy across a broad remit.
Key responsibilities include:

Providing technical support to Australian-based staff and coordinating escalations with global teams.

Creating and maintaining documentation, training materials, and user guides.

Delivering training and support on Microsoft 365 tools (SharePoint, OneDrive, Teams).

Setting up and managing SharePoint and Canva folder structures.

Conducting regular data housekeeping and ensuring secure file management practices.

Administering Microsoft 365 groups, Teams, call groups, and shared mailboxes.

Maintaining content on the Company Hub (SharePoint).

Supporting specialist software such as Swoogo, Vectorworks, Canva, Box, Dropbox, and Adobe Creative Suite.

Managing Mac devices via Jamf and Windows devices via Azure Active Directory.

Maintaining the physical asset register for all IT equipment.

Procuring hardware/software and managing vendor relationships.

Overseeing software licencing, renewals, and compliance.

Assisting with tender documentation relating to security, compliance, CSR, and insurance.

What you'll need to succeed

Experience working in a small to medium-sized (SME) environment where hands-on ownership is essential.

Background as an IT team lead, coordinator, or subject matter expert.

Strong experience supporting Apple Macs in a professional environment

Solid support experience with both macOS and Windows.

Strong understanding of Microsoft 365 tools, administration, and collaboration platforms.

Certificate IV in Information Technology or equivalent practical experience.

MS-900 (Microsoft 365 Fundamentals) certification desirable; additional Microsoft certifications a bonus.

Understanding of cybersecurity risks, controls, and best-practice protocols.

What you'll get in return

The chance to take full ownership of the Australian IT environment within a supportive SME setting.

Hybrid working environment - 2 days per week working from home

A varied role stretching across support, systems management, training, infrastructure, and continuous improvement.

Exposure to a diverse mix of creative and technical platforms used across an innovative industry.

A supportive, collaborative culture that values initiative and professional growth.

The stability of a global organisation with the flexibility of a small local team.

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV to [email protected]
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
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