IT Support Specialist

IT Support Specialist | Permanent Position Your new company
You'll be joining a globally established organisation with a strong international IT function. While part of a large global network, the local operation is lean, requiring a hands-on IT professional who can confidently support the business day to day while partnering closely with global teams for direction, standards, and escalations.
Your new role
This is a standalone IT Support Specialist role responsible for providing end-user support across the local business. You'll be the primary on-site IT contact, managing incidents, requests, and device support across laptops, mobile devices, peripherals, and collaboration tools.You will work closely with global IT teams, following established processes while representing local needs and priorities. The role requires strong ownership, independence, and the ability to manage competing demands without close day-to-day supervision. In addition to BAU support, you'll contribute to global initiatives, rollouts, and improvements, acting as the local IT conduit to the wider organisation.
What you'll need to succeed

Proven experience working as a standalone support engineer or within a small IT team supporting a local office while reporting into a global IT function

Strong end-user support experience across Windows environments, including Windows 10/11, Microsoft 365, Active Directory, and common collaboration tools (Outlook, Teams, OneDrive)

Experience supporting macOS and mobile devices (iOS), including device provisioning and basic troubleshooting

Hands-on experience using an ITSM or ticketing system to manage incidents, requests, and escalations; ServiceNow experience is highly desirable

Excellent troubleshooting and problem-solving skills across hardware, software, and user-related issues

Confidence working autonomously, setting priorities, and engaging with stakeholders at all levels

Experience collaborating with offshore or international IT teams and following global processes and standards

What you'll get in return

Work from home 2 days per week

Finish at 2pm every Friday

A trusted and visible role with genuine autonomy and responsibility

Exposure to global systems, projects, and international IT teams

Ownership of local IT support within a globally established organisation

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV to [email protected].
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
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