IT Support Technician - Room for Advancement

Are you passionate about IT technology solutions and skilled in the IT Support, Cyber Security and Advanced Business networks? Are you looking for an exciting opportunity to join a dynamic team and drive business growth in the IT industry? Look no further! We are seeking a talented and motivated IT Support Technician to join our team in a work from home capacity.

Company Overview:  

Technado’s vision is to empower businesses through IT technology solutions. Bring world class cyber security and data protection too small to medium businesses. Keep ourselves accountable and continuously elevate our service to the next level.  

Technado is an IT MSP Company, and our purpose is to improve our customers businesses through technology by making IT easy and not adding unnecessary complexity, providing them with old school face to face service that is often lacking today. Our focus is on building strong, long-lasting relationships with our customers by understanding their needs, delivering personalized IT recommendations, and having them see our staff as part of their team. Ultimately, we work and live together in the same communities, we must act like it.  

Position Overview: 

The IT technician will install and maintain computer systems, networks and servers aiming for the highest functionality. The IT technician will also ensure efficient use of applications and equipment. The goal is to build and maintain updated and efficient servers, computer systems and networks.  To roll out Cyber Security best practises and Cloud Solutions to clients. 

Objectives of this role 

Support requests: Maintaining IT systems so employees can work effectively and efficiently.  Provide computer and technical support to employees and clients. 

Technical specialist: Provide IT recommendations for clients and businesses. 

Network Admin: Run site maintenance tasks and proactive maintenance for clients and businesses. 

Project work: Design, setup and install new computer systems, cloud services, servers and network equipment. 

Protect Clients: implement and improve cyber security practices at various levels. 

Responsibilities of this role 

Cloud system Planning, designing, developing, configuring and commissioning networks and cloud systems. Mostly Microsoft 365 products. 

Monitoring the overall performance of systems to assess the need for updates, upgrades, enhancements, preventive maintenance and new systems.  

Recommending options for upgrading and improving the performance of networks and systems. 

Manage domains, DNS and customer email setup. 

Providing troubleshooting and service support in diagnosing, resolving and correcting problems. 

Developing and documenting strategies, policies and procedures relating to the use of IT technologies and services.  Determining software and hardware requirements to provide solutions to problems. 

Assessing the performance of IT technologies and services, identifying limitations and inefficiencies, and recommending and implementing solutions. 

Providing troubleshooting and service support in diagnosing, resolving and correcting problems associated with the use of IT technologies and service. 

Ensuring efficient use of applications and equipment. 

Repairing and replacing peripheral equipment such as computers, printers and routers. 

Providing information relating to cyber security and services that need added technical knowledge. 

Assisting with proposals when expert technical knowledge is required. 

Competitive base salary. 

Ongoing training and professional development opportunities.  

Opportunity for career growth and advancement within a rapidly expanding organization.  

Dynamic and collaborative work environment with a supportive team. 

This is a work from home position at this stage, and flexible work arrangements will be possible. 

If you are a motivated and results-oriented individual with a passion for technology and cyber security, we want to hear from you! Join our team and help drive success together in the exciting world of IT Managed Services.  

How to Apply:  

To apply for this position, please submit your resume and a cover letter outlining your relevant experience and why you believe you would be a great fit for this role. We look forward to reviewing your application and discussing the opportunity further with qualified candidates.  

Technado