IT Support/Service Desk - Energetic Workplace

Are you tech-savvy with a passion for customer service? Our client is seeking a motivated and customer-focused individual to join their team as an IT Support/Service Desk professional. In this role, you will be the first point of contact for all IT-related inquiries and issues, providing timely and effective support to our internal teams across the globe.

What you will need:

• Proven experience in customer engagement.
• Experience providing first-line support to end users.
• Experience working within an ITSM.
• Knowledge and resolutions of Windows 10/11 Operating Systems
• Knowledge and resolutions of the end user Microsoft 365 E5 application stack.
• Knowledge of Microsoft 365 administration
  • Exchange Online
  • SharePoint / OneDrive for Business
  • Teams
• Exposure to Microsoft Azure
  • Azure Active Directory
  • Exposure to Microsoft Intune
• Exposure to Windows Server
  • Exposure using Active Directory
• Basic understanding of TCP / IP networking
• Exposure to PowerShell & scripting
• A good understanding of technical terms
• An excellent team player
• The ability to dynamically change priorities depending on the needs of the current situation.
• A logical approach to problem solving.
• Good written and communication skills.

Job number: 265668

To be considered for the role click the 'apply' button or for more information about this and other opportunities please contact Anna Reyes on + 617 3709 7456 or email [email protected] and quote the above job reference number.

Paxus values diversity and welcomes applications from Indigenous Australians, people from diverse cultural and linguistic backgrounds and people living with a disability. If you require an adjustment to the recruitment process, including the application form in an alternate format, please contact me on the above contact details.