IT Systems Support

Systems Support Officer | Permanent Position Your new company
This organisation is committed to delivering high-quality services across education, membership, and industry engagement, supported by a modern and evolving digital ecosystem.With a strong focus on continuous improvement, it invests in its systems, platforms, and digital capabilities to ensure a seamless experience for both internal teams and its external member base.
Your new role
This is a broad and hands-on IT and Digital Systems role that sits across technology support, CRM management, and web and digital platforms.
Working closely with the Head of Operations and Technology, you will support the day-to-day running and ongoing improvement of the organisation's core systems, including its CRM, website, and digital communication tools. The role includes user support, but also offers strong exposure to systems, data, and digital platforms, making it ideal for someone early in their career looking to build a well-rounded skillset.
You will help keep systems accurate, up to date, and running smoothly, while also supporting digital campaigns, member communications, and online services.
Key responsibilities include:

Providing first-line support for staff across business systems and applications

Supporting and maintaining CRM systems, including data updates and basic reporting

Updating website content and ensuring information remains accurate and user-friendly

Assisting with EDM campaigns, including content updates and distribution

Supporting webinars and online content delivery

Assisting with mailing lists and system data accuracy

Supporting reporting and insights across digital platforms

Contributing to system improvements and process updates over time

Assisting with general IT and digital projects as required

What you'll need to succeed
You will be someone who enjoys working across a mix of technology, systems, and digital platforms, and is keen to learn and develop your skills further.
You may already have some experience in IT support, systems administration, or a similar environment, but just as important is your attitude and willingness to learn.
You will bring:

Some experience in IT support, helpdesk, or working with business systems

An interest in CRM systems, websites, or digital platforms

Basic understanding of IT systems and applications

Familiarity with Microsoft Office

Strong attention to detail and organisational skills

A proactive, can-do attitude and willingness to learn

Good communication skills and the ability to work well in a team

Desirable but not essential:

Exposure to CRM systems or website content management

Basic HTML or CSS knowledge

• Experience with EDMs or marketing platforms

What you'll get in return
This role offers a great opportunity to build a broad foundation across IT, systems, and digital platforms in a supportive environment.
You will benefit from:

Work from home 2 days per week after probation.

A varied role with exposure across IT support, CRM systems, and web platforms

The opportunity to develop new skills across systems and digital tools

A supportive and collaborative team environment

Ongoing learning and development opportunities

A flexible and modern workplace culture

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV to [email protected].
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
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