Job Expectations

Build your career and Australia’s future. 

Not many people can say they are working on building Australia’s future. With us you’ll be doing just that, leaving a legacy for all Australians. Plus, there’s equal employment, great training, and true flexible working arrangements.   

A fantastic opportunity has presented itself for an IT Technical Specialist reporting to Senior Manager IT Technology & Operations.

A bit about your role

The IT Technical Specialist supports the effective management and governance of end‑user technology, focusing on delivering reliable, high‑performing IT services and improving user experience. You use ITSM tools like ServiceNow to produce clear reporting, insights, and performance metrics that inform decisions and drive continuous improvement.

The role involves analysing data to identify trends, enhancing service delivery across technologies such as Citrix, Microsoft 365, and Windows endpoints, and contributing to projects and BAU initiatives. You also work closely with vendors and internal stakeholders to strengthen asset management, ensure compliance, and continuously uplift service quality and operational maturity, with success measured through user satisfaction, service performance, and governance outcomes.

A bit about you

The ideal candidate brings experience supporting IT services within complex, large‑scale environments and is comfortable working with vendor partners and outsourced delivery models. You apply ITIL practices to manage incidents and problems, meet service levels, and continuously improve processes and user experience. With a strong customer focus, you communicate clearly, handle sensitive situations with professionalism, and use sound judgement to influence outcomes and resolve issues.

You analyse data, identify risks and improvement opportunities, and contribute to governance, security, and project initiatives. You build effective relationships, collaborate well across teams, and have hands‑on knowledge of enterprise IT environments, including Microsoft technologies, Active Directory, Office 365, Citrix, Windows platforms, networking, and end‑user devices, alongside the ability to produce clear documentation and reports.

Life at nbn 

To be part of nbn is to be part of something bigger. There’s so much more from here. Our pioneering spirit drives us forward every day. Together, we help lift the digital capability of the nation by building and connecting Australia’s best fibre infrastructure into homes and businesses, plus places and things, everywhere. We’re continuing to create Australia’s network—a network made for more. Not just a way for everyone to do the things they love but transforming the way they do them. 

A more inclusive working world 

nbn is committed to an inclusive, flexible, and supportive workplace where everyone can feel heard, valued, and respected. We believe diverse perspectives are the key to unlocking greater outcomes and encourage applications from people of all ages, nationalities, abilities, and cultures. That's why we have a Reconciliation Action Plan, Accessibility & Inclusion Plan, offer 18 weeks of paid parental leave, are a Pride in Diversity Platinum Employer, and have active employee-led diversity pillars. Click here to see our list of employee benefits and why we're recognised as a WORK180 Endorsed Employer for Women. 

Equal Opportunities for All 

We champion equal opportunities for all employees. If you have any accessibility requirements and would like to discuss adjustments for the recruitment process, please don’t hesitate to contact us by emailing [email protected] or calling our Recruitment Accessibility Enquiry Line at +61 2 8918 9990. Please note, this line is dedicated to accessibility-related enquiries for the purposes of recruitment, and only enquiries related to accessibility adjustments will be answered. For other matters, please visit our Contact Us page on our website. 

Where to from here? 

If you think this role might be for you, we want to hear from you. Please apply by following the links and sending in your resume only. We do not require a cover letter or any selection criteria to be addressed. 

Please note that this is a 12-month Fixed Term opportunity based in Sydney and applications for this role will close at midnight Wednesday, 24th June 2026.

To be eligible for this role, you must have full working rights in Australia. 

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