IT Technical Support Specialist

About BYD 

BYD is a high-tech company devoted to technological innovations for a better life. BYD is dedicated to providing zero-emission energy solutions.

As a leading battery-electric zero-emission vehicle (ZEV) manufacturer, BYD has created a broad range of battery-electric, hybrid-electric, and internal combustion (IC) passenger vehicles. Developing electric vehicles that are intelligent and connected, BYD is inaugurating a new age of automotive innovation featuring a sleek design and an innovative user experience.

About the Role

Based in BYD's Melbourne office in Mulgrave, this role will support our IT System & Data Team. On offer is an IT Technical Support Specialist position and your day-to-day duties will include but not be limited to:

1. IT Infrastructure

• Ensure office network connectivity and performance (Wi-Fi, VPN, LAN), including configuration management, monitoring, and troubleshoot network and firewall issues.

• Participate in infrastructure upgrades, deployments, and lifecycle refreshes. Assist with deployment and configuration of hardware and software.

• Contribute to disaster recovery planning, documentation, and failover procedures.

• Participate in IT projects, system upgrades, and technology rollouts.

2. User Support

• Prepare, configure, and deploy laptops for new starters, coordinating with external vendors to ensure timely setup and delivery.

• Work with HQ IT Support to troubleshoot issues related to laptops, printers, and peripherals.

• Provide technical support for conference setup and resolve issues related to communication and conference equipment in meeting rooms and training rooms.

• Assist with user account provisioning, access management, and permissions

• Ensure meeting rooms and training rooms technology are maintained and fit for purpose.

• Maintain the comm’s room.

• Assist in troubleshooting issues related to HQ enterprise platform.

• Maintain high-quality customer service with clear, empathetic communication.

3. Enterprise IT platform

• Configure and maintain Microsoft 365 services including Exchange Online, Microsoft Teams, SharePoint Online and OneDrive for Business.

• Create, modify, and deactivate user accounts and groups. Assign and manage Microsoft 365 licenses and subscriptions of the enterprise platform.

• Investigate service incidents, outages, and performance issues, ensuring timely resolution.

• Ensuring operational documentation is kept accurate and up to date.

• Support cloud backups, storage, and security configurations. Manage backup jobs, schedule, and restore testing. 

Key requirements:

Qualifications:

• Bachelor’s degree in Information Technology, Computer Science, Information Systems, or a related discipline.

• Equivalent industry experience will be considered for candidates with strong practical capability.

• Relevant certifications are highly regarded.

 Essential:

• Demonstrated experience in IT technical support, service desk, or desktop support roles within the environment.

• Hands‑on experience supporting Microsoft 365, including Teams, SharePoint, OneDrive, and Exchange Online.

• Experience troubleshooting network connectivity, Wi‑Fi, VPN, LAN, and basic firewall issues.

• Experience supporting Windows operating systems, laptops, printers, peripherals, and conferencing equipment.

• Familiarity with backup systems, restore testing, and basic disaster recovery procedures.

• Familiarity meeting room technology

• Ability to work with diversify stakeholders, and support team from other countries.  Bilingual in English & Mandarin strongly Desirable

• Bilingual in English & Mandarin would be preferred.

HOW TO APPLY

If you believe you are a good fit for the role, please don't hesitate to click on APPLY and submit your updated resume. 

BYD Australia is under rapid expansion with plenty more opportunities to arise. If you are ready to make the most of everything you’ve learned so far, be challenged, work together with industry leaders, and be a part of a supportive and vibrant team, then BYD is ready for you.