IT Technician Level 1/2

Are you a tech-savvy individual with a passion for IT? Do you thrive in a fast-paced environment and enjoy providing top-notch IT support to a diverse user base? If so, we invite you to join our team as an IT Technician Level 1 / 2.

About Us: At Evolution IT we are driven by a passion for innovation and a commitment to shaping the future of technology. With a team of dedicated experts, we provide cutting-edge solutions that empower businesses to evolve, adapt, and thrive in an ever-changing digital landscape.

Key Responsibilities:

• Provide technical assistance and support for incoming queries and issues related to hardware, software, and network systems.
• Diagnose and troubleshoot technical problems, guiding users through step-by-step solutions.
• Install, configure, and maintain computer systems, software, printers, and other IT peripherals.
• Collaborate with team members to ensure timely resolution of technical issues.
• Assist in documenting IT procedures, troubleshooting guides, and knowledge base articles.
• Participate in IT projects, upgrades, and maintenance tasks.
• Support end-users in person, via phone, email, or remote access tools.

Requirements:

• A passion for technology and a desire to learn and grow in the IT field.
• Strong communication skills and a customer-oriented attitude.
• Basic knowledge of computer hardware, operating systems, and common software applications.
• Excellent problem-solving skills and attention to detail.
• Proven experience in providing technical support and troubleshooting.
• Solid understanding of networking concepts and protocols.
• Familiarity with remote support tools and techniques.

Benefits:

• Salary package commensurate with experience and ability with opportunities for growth.
• Ongoing training and professional development opportunities.
• Collaborative and supportive work environment.

Join us and become a vital part of our IT support team as we empower our employees to work efficiently and effectively. If you're excited about building a rewarding IT career, we encourage you to apply by sending your resume, cover letter, and any relevant certifications via seek.com.au or email to [email protected]. 

Evolution IT is an equal opportunity employer. We celebrate diversity and are dedicated to creating an inclusive environment for all employees.

Applications close Friday 28th June 2024. 

Please note that due to the high response rate only shortlisted candidates will be contacted.