ITSM Change and Release Specialist

Your role at St John of God Health Care

We currently have a fixed term (6 months) opportunity for ITSM Change and Release Specialist to join our team.

As an integral part of the Service Delivery team you will be responsible for all centralised change and release activities across all environments (production & non-production) hosting Digital and Technology (D&T) services, you will work collaboratively across both internal D&T product and operations teams to ensure change and releases are delivered on schedule with minimal disruption to services.

The Position

• Execute the daily change and release (including configuration) management of live product environments within D&T.

• Manage and conduct a comprehensive operational review of the change and release management lifecycle to ensure effective processes are embedded into BAU activities. This includes planning, monitoring and executing transversal releases and recording accurate configuration details for the live production environment at all times.

• Own the Change and Release Management drive, release governance and compliance across all teams.

• Define and develop automation improvements and oversee delivery into production environments offering value and improvements to our end customers.

• Manage all internal transversal release management processes and release calendar activities.

• Ensures clear and concise communication of changes that will impact the business/project.

• Revise and recommend Change and Release Management plans, schedules (calendars) policies, processes, and procedures that reflect ITIL best practices. Maintain ITSM toolset and other enterprise tools in support of D&T Change and Release Management.

• Provide individualised instruction for D&T teams on the Change and Release Management key process areas, associated templates and procedures.

• Identify opportunities to continuously improve.

• Review Requests for Change (RFCs) to ensure the appropriate priority levels and details are provided in accordance with the CR Review Checklist

• Develop, measure and analyse, as well as design and generate metric reports.

• Lead in Change and Release Planning and pre and post Release Deployment activities and CAB meetings.

• Facilitate Post-Implementation Reviews (PIRs).

• Participate in upgrades, maintain and continually improve the configuration of the ITSM toolset according to best practices, based on an understanding of the platform’s history and future direction.

• Interpret IT service management requirements and design solutions, including process and workflows.

• Working closely with D&T caregivers to verify toolset requirements and configure data sources to achieve necessary solutions.

You will have 3 years’ proven experience working in Change and Release Management within a similar complex operating environment, knowledge of technical support industry standards and practices and the ability to troubleshoot problems, think critically and provide solutions to a wide array of technological service issues as they arise.

It is highly regarded if you have ITIL V4 Certification, and/or a Degree or Cert IV in information technology, computer science, or engineering and possess strong Health industry knowledge and experience for solutions and services.

Above all, people will be at the core of everything you do committing to and supporting our Mission and Values.

We can offer you

• Salary $103,300 to $114,700 plus 12% Superannuation

• 6-month fixed term full-time position with possibility for extension

• Working 38 hours per week

• Located in Perth CBD office with 40% work from home option

• Salary packaging up to $18,550 on a range of benefits such as mortgage, rent, meal entertainment, holiday accommodation or other everyday living expenses as well as options to salary package benefits above the FBT cap on items such as:

  • Novated leasing 

  • work related expenses

  • self-education and

  • additional superannuation

• A healthy work-life balance through flexible work options, additional purchased leave and well-being programs

• Employee discount on St John of God Hospital & Medical Services and Private Health Insurance

• Employee support through our dedicated free Employee Assistance Program (EAP)

• Access to a range of Lifestyle, Health & Wellbeing rewards and discounts

• End of trip/bike facilities

• Close to public transport

For enquiries contact Ricky Carrico, Manager Service Delivery on (08) 6116 0133

If suitable applicants are identified advertisement may close prior to listed date and screening/interviews may commence throughout the advertising process.

Please note unsolicited applications from recruitment agencies will not be accepted.

St John of God Health Care embraces diversity and strongly encourages applications from Aboriginal and Torres Strait Islander peoples and people with disabilities. We are committed to providing a safe environment for all children and vulnerable people in our care and proactively take measures to protect children/vulnerable people from abuse.