IVR Testing

Key
Responsibilities

• Analyse
business and functional requirements to create detailed and effective test
cases

• Design,
maintain, and execute manual and/or automated test scripts

• Identify,
document, and track software defects using tools such as JIRA

• Perform
various types of testing including functional, integration, system, regression,
and support User Acceptance Testing (UAT)

• Test
and validate Point of Sale (POS) systems, including transaction flows, pricing,
promotions, payments, refunds, and integrations with upstream/downstream
systems

• Collaborate
closely with developers, Business Analysts, and product teams to clarify
requirements and improve overall test coverage

• Participate
in Agile ceremonies including sprint planning, daily stand -ups, reviews, and
retrospectives

• Ensure
end -to -end traceability of test cases to business and functional requirements

• Contribute
to continuous improvement of testing practices, processes, and documentation

Required
Skills & Experience

• Solid
understanding of the end -to -end Testing Life Cycle (STLC)

• Strong
Retail domain experience, with hands -on exposure to Point of Sale (POS)
applications and retail transaction systems

• Experience
testing POS -related functionalities such as sales, returns, exchanges,
discounts, loyalty programs, and payment integrations

• Experience
with MS Power Apps in the Retail domain, including Timesheets, Allowances, Cash
Discrepancies, Staff Management, and Staff Allocation

• Hands -on
experience with test management and defect tracking tools such
as PractiTest, JIRA, and ALM

• Strong
analytical and problem -solving skills with attention to detail

• Working
knowledge of SQL with the ability to validate and verify data at the database
level

• Familiarity
with Agile/Scrum methodologies and ways of working

• Excellent
communication, stakeholder engagement, and documentation skills

• ISTQB
certification (preferred)

• IVR Testing – mandatory