Jewellery Store Team Member (Sales Associate)

Role Overview

We are looking for a friendly, customer -focused Jewellery Store Team Member to deliver exceptional service and support daily store operations. You will play a key role in driving sales, maintaining store presentation, and creating a welcoming shopping experience for customers.

Key Responsibilities

Sales & Customer Service

• Greet and assist customers in a warm and professional manner
  
• Understand customer needs and recommend suitable jewellery products
  
• Achieve individual and store sales targets
  
• Upsell and cross -sell products to maximise revenue
  

Store Presentation

• Maintain high visual merchandising standards (e.g., peg displays, gondolas, counters)
  
• Ensure all jewellery is displayed neatly, safely, and attractively
  
• Restock and rotate products as needed
  

Operations & POS Handling

• Operate POS system for billing and transactions
  
• Handle cash, card payments, and refunds accurately
  
• Assist with opening and closing procedures
  

Inventory Support

• Assist with stock receiving, tagging, and pricing
  
• Participate in stock counts and inventory checks
  
• Report low stock levels to the Store Manager
  

Customer Experience & Aftercare

• Handle customer queries and basic complaints professionally
  
• Provide product care advice (cleaning, storage, handling)
  
• Build rapport with customers to encourage repeat business
  

Requirements

Key Requirements

• Previous retail or customer service experience (jewellery/fashion preferred)
  
• Strong communication and interpersonal skills
  
• Passion for jewellery, fashion, or accessories
  
• Basic understanding of sales techniques
  
• Ability to work in a fast -paced retail environment
  
• Flexible availability, including weekends and holidays