Journey Expert Fraud Systems

About Us

At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.

About the Role

The mission of the Journey Expert Fraud Systems is to assist the Product Owner with BAU management project delivery across fraud systems, primarily the Falcon and Hunter, which are aimed at detecting and preventing frauds and scams and support the broader Customer Protection business to enable ANZ to meet its customer, risk, regulatory and compliance obligations.

You will bring your experience in fraud systems and business processes, working closely with the Technology teams to deliver against strategic goals of automating and innovating ANZ’s customer protection platforms.

Role Type: Permanent
Role Location: 833 Collins Street Melbourne(Docklands), VIC 3008 
Work Hours: Full time 40 hours/Week

What will your day look like?

As a Journey Expert Fraud Systems, your role is to assist the Product Owner with management and implementation of fraud systems. The Journey Expert Fraud Systems also ensures that the work is strategically aligned to the tribe mission and engages with business SMEs and technology to align and manage interdependencies. Whilst this role is not a people manager, it is a key role that will deliver the vision of Customer Protection and successfully deliver customer value at pace.   

• A team player – You know we only win if we all win. You recognise and value the different perspectives and skills your colleagues bring. It is not about being a hero but jumping in and contributing to the successful delivery of the team’s mission


• The customer’s biggest fan – You demonstrate a thirst for better understanding the customer and define the problem and develop solutions through their eyes


• Comfortable being uncomfortable – You are comfortable with uncertainty and have the ability to effectively manage yourself through ambiguity and change


• Continuous improvement junkie – You constructively challenge the status quo, look for better ways to do things and passionately advocate continuous improvement


• Committed to your own and other’s growth – You strive to stretch and grow yourself and others by identifying your own development areas, seeking feedback and providing feedback to others to help them learn and grow everyday


• A problem solver – You are energised by tackling complex problems and use critical thinking, your network, skills, knowledge, and available data to drive better outcomes for our customers and the bank

Risk savvy – You build sustainable solutions that protect customers, stakeholders and the community

What will you bring?

To grow and be successful in this role, you will ideally bring the following:

• Knowledge of Fraud and Scams business and systems is preferable


• Understanding of cloud technologies - AWS/GCP/AZURE or equivalent


• Solid Incident management / service management experience


• Strong Business Analysis and project delivery experience across business and technology


• Experience of working across multiple initiatives OR run an initiative end-to-end (preferred)


• Negotiating with and Influencing senior stakeholders


• Ability to cultivate and maintain strong relationships with business, technology and risk/assurance stakeholders.


• Strong risk management


• Proactively identify, support and drive opportunities for change


• Curious and looking for new opportunities to challenge and improve existing processes

You’re not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we’d love to hear from you.

So why join us?

From the moment you join ANZ, you'll be doing meaningful work that will shape a world where people and communities thrive.

But it's not just our customers who'll feel your impact. You'll feel it too. Because at ANZ, you'll have the resources, opportunities, and support you need to take the next big step in your career.

We're a diverse bunch at ANZ in different roles, different locations, doing different things. That's why we have a range of flexible working arrangements, so our people can 'make work, work for them'. We also provide a range of benefits including access to health and wellbeing services and discounts on selected products and services from ANZ and more.

At ANZ, you'll be part of an organisation where the different backgrounds, perspectives and life experiences of our people are celebrated. That's because we're committed to building a workplace that reflects the diversity of the communities we serve. We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you're a candidate with a disability or access requirement, and have an enquiry about the support provided, please let us know on your application or visit ANZ Accessibility and Inclusion Programs for alternate contact methods.

To find out more about working at ANZ, visit https://www.anz.com.au/careers. You can apply for this role by visiting ANZ Careers and searching for reference number 118449 .
 

Job Posting End Date

27/07/2026, 11.59pm, (Melbourne Australia)