Junior Client Settlements Operations Specialist (Morning Shift)

About TMGM:

TMGM stands at the forefront of online trading and investment services, proudly serving as Chelsea FC's Official Regional Online Forex and Trading Partner in Asia Pacific. With a global presence and offices spanning three continents, TMGM has earned its reputation as a trusted CFD trading provider. We embody excellence through a commitment to regulatory compliance, technological innovation, and unparalleled customer service.

About this role:

We are seeking a detail-oriented and proactive individual to support the processing of withdrawal payments with third-party Payment Service Providers (PSPs).

Responsibilities

• Support the processing of withdrawal payments with third-party PSPs, following established procedures and security measures.
• Respond to customer cases promptly and professionally, escalating complex issues to supervisors as necessary.
• Perform daily settlement tasks under the supervision of senior staff members.
• Conduct reconciliation of bank accounts to transaction accounts, reporting any discrepancies to supervisors for resolution.
• Assist in bookkeeping activities using Xero accounting software, maintaining organized and accurate financial records.
• Foster positive relationships with external service providers, facilitating effective communication and problem-solving.
• Assist in preparing transaction remittances for the morning shift, ensuring completeness and accuracy.
• Contribute to daily settlement procedures and data entry into the ledger system.

• Well organised with high accuracy levels, attention to detail.
• Skilful with MS Office (especially Excel) and XERO applications.
• High proficiency in both English and Mandarin.
• Work well in a team and be able to work autonomously and take ownership of tasks.
• Excellent communication skills and strong organizational and time management skills.
• Familiar with MT4/MT5 Trading system is a plus.
• Working hours: 6:00 AM to 2:30 PM Sydney time.

• Celebrate your tenure with us! Receive generous milestone anniversary gifts that grow with each year of service.
• Join a vibrant workplace culture with fantastic team-building activities, fostering camaraderie and collaboration among colleagues.
• Prioritize your well-being! Access our Flexible Spending Account (FSA) for various health and wellness needs.
• Invest in your growth! Access annual training opportunities tailored to your role.