Key Account Manager

EML is a leading Workers Compensation and Personal Injury Claims Management business. Our goal is to help people get their lives back through ongoing support during their return-to-work journey. We continue to experience ongoing growth and now have over 4,000 dedicated employees. We foster a learning culture that allows for us to continually invest in our employees ensuring a long-term career here at EML.

THE OPPORTUNITY

As part of our diverse team based in either Sydney, you will help make a positive impact on someone’s life every day. You will feel great satisfaction knowing your talent and hard work has a purpose.

As a leader and specialist in personal injury, EML is committed to supporting clients in the management of their workers compensation needs. This role sits within our Specialised Insurance Group, supporting our Trinity portfolio and playing a key role in delivering tailored solutions and maintaining strong client partnerships.

The role will provide oversight and responsibility across all aspects of the employer relationship, proactively responding to employer needs and requirements, supporting the resolution of complaints or issues in a timely manner, and coordinating training and technical support.

The role will have a strong focus on portfolio retention, while also implementing client-specific improvement initiatives. You will provide clients and intermediaries with a high level of customer service to support retention, strengthen relationships, and facilitate business growth.

This will be a full-time, permanent position based in either the Sydney office, with flexibility to work from home 3 days per week once you complete training.

YOUR RESPONSIBILITIES

• Maintain collaborative relationships with Group Managers, Team Managers and claims teams to deliver on key initiatives and strategies outlined in each Employer’s Service Plan.
• Cascade business, operational and legislative messaging to key clients and intermediary partners.
• Identify and report back any operational process that have an unintended negative consequence to key clients or broker partners.
• Implementing client service plans to ensure effective and timely delivery of service 
• Facilitate all employer training and provide any further learning and development support to clients
• Proactively coordinate all aspects of service delivery from EML teams to meet clients’ needs 
• Supporting the claims operation by identifying poor performers and working closely with the relevant operation to develop a performance improvement strategy 
• Assist in the preparation of executive reviews, tenders and proposals, and present to industry representatives, intermediaries and/or direct clients. 
• Drive continuous improvement and innovation. Maintain awareness of industry developments and trends and respond effectively to changes 
• Provide ad-hoc technical advice and support to clients and intermediaries in relation to their portfolio  
• Occasional interstate travel may be required 

ABOUT YOU 

• Relevant workers compensation or personal injury account management industry experience.  
• Experience in multi-jurisdiction or self-insurance workers compensation will be advantageous 
• Demonstrated experience in business development or national account management role, working within in in a fast-paced business environment. 
• Strong analytical, presentation and communication skills 
• Strong understanding of NSW workers compensation legislation, self-insurance schemes and associated regulations, with knowledge of VIC and SA workers compensation environments considered advantageous
• Full Australian Drivers license

WHAT WE OFFER

We stand together as equals. EML is an equal opportunity employer so by coming to work for us, you will be part of a culture that celebrates diversity and inclusion. We are committed to maintaining a workplace where everyone feels valued and where we show respect, integrity and honesty.

EML provides career opportunities and great employee benefits, including:

• A diverse and collaborative team culture like no other
• Flexibility to work from home to support work/life balance
• A corporate wellbeing program with discounted health insurance and gym membership
• Generous discounts from over 350 retailers through our RewardsHub program
• Comprehensive learning and development opportunities to help you reach your full potential
• Access to support and counselling services with work or personal matters, through our Employee Assistance Program
• Companywide events to stay connected and celebrate success
• Entitlement to annual company incentive scheme + salary reviews
• Up to 16 weeks paid parental leave, plus super

We value our people and are committed to supporting our employees by investing in their professional development and providing generous employee benefits. If this position is of interest to you, please apply now.