Key Account Manager

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Key Account Manager

Location:

Milton, QLD, AU, 4064

Onsite or Remote: Hybrid Position

The Key Account Manager plays a critical role in managing and nurturing existing customer relationships with key clients and accounts, with the aim of becoming a trusted advisor. The primary goal is to maximise revenue and profitability by ensuring client satisfaction, identifying growth opportunities, and coordinating with various internal and external departments to meet the client's needs. Adherence to corporate account process is paramount, along with managing support agreements, complying to contracts, and business reporting. It is the Key Account Manager who engages and leads the customer relationship to enhance the value our systems to their operations and ensure brand management.

 

Due to recent changes in the Key Accounts group, a replacement position has become available and will be full-time, based in Milton, QLD.

Travel Requirements

Domestic: Approx 25% (one week per month)

International: Less than 5%

Job Duties and Responsibilities

Duties include but are not limited to –
For designated customers -

• Grow and retain corporate partnerships by developing long-term relationships with your portfolio of assigned corporate customers, connecting with key business executives and stakeholders.
• Continuously demonstrate/perform activities aimed at improving customer satisfaction and interaction.
• Manage customer relations to achieve value in use from our products in conjunction with other business units.
• Solve problems for clients and customers by developing innovative and tailored sales solutions.
• Manage all sales/compliance related activities including management of the sales process, Salesforce compliance, CCA management, services and software business opportunities identified and managed, account plans prepared and discussed with clients, client contacts and emails maintained for internal use, provide superior customer service, single point of contact for business development activities and when required escalation of critical issues, communication/visits with key customer contacts on a regular basis, develop call plans prior to customer interactions, opportunity management, dealing with vendors, business planning and budgeting, intelligence gathering and networking.
• Support Business Development Executives as required, but not limited to, assistance with preparing and producing quality sales documents and responses, to manage current and future complex sales opportunities.
• Support Global Business Development Executives as required.
• Collaborates and communicates across business units within Mining Technology Solutions to achieve goals and objectives.
• Complies with corporate Business Development processes.
• To maintain compliance to all legislative, Mining Technology Solutions and customer site policies, rules and requirements.
• Be a brand ambassador and reflect company values at all times.
• Reinforce awareness and demonstrate commitment that safety is our top priority and “zero accidents” is achievable.
• Any other tasks deemed to be within the context of this role.

Required Skills

• Extensive experience in building and maintaining customer relationships.
• High level of business acumen.
• Experience in an Account Management / Sales role.
• Experience with MS Office suite, CRM tools and their use.
• Excellent communication skills, with the ability build relationships within the business.
• Experience working with internal stakeholders, coordinating bid strategies, and leveraging customer contacts.
• Ability to work autonomously to meet business expectation, KPI’s and customer targets.
• Extensive administrative skills with attention to detail and accuracy to ensure contracts represent the requirements of both parties to the agreement.
• Demonstrated ability to work flexibly within tight time schedules in accordance with variable workload demands.

Desired Skills

• Tertiary qualifications in business or equivalent is desirable.
• Previous experience within the mining industry.
• Previous technology/software experience.

Why Work With Us

• We Live by Our ‘SLQDC’ Vales: Safety, Compliance and Law, Quality and Reliability, Delivery and Cost
• Insurance Cover: Death and Income Protection Insurances provided during your employment
• Yearly Bonus: Potential for all employees to receive a yearly bonus
• Healthy Lifestyles: Reimbursements for a healthy lifestyle (gym memberships or sporting activities)
• Work life balance: Hybrid work and 9 day fortnight options
• Study: Educational Reimbursements for study applicable to your role or future progression within the company
• Inclusivity and Diversity: We are an Equal Opportunity Employer and we value diversity and inclusion in the workplace. We welcome all candidates to apply.
• We Care: Our peoples’ health & wellbeing is imperative to us, so we offer a Wellbeing Program for confidential psychology services for the whole family.