Key Account Manager, QLD/NZ

Job Description

General Summary:

The Key Account Manager (KAM) will be accountable for assigned hospital accounts, actively promoting Vertex rare disease medicines to relevant healthcare professionals (HCPs) and ensuring that barriers to their usage are effectively addressed. This will be achieved by driving the development and execution of specific account level business plans at all cystic fibrosis (CF) centres; communicating disease and product knowledge to HCP customers and ensuring that the long-term value of the products are fully understood by all relevant stakeholders.

Key Duties and Responsibilities:

• Interacts with a wide variety of key HCP stakeholders in assigned geography
• Supports the development and execution of account-level business plans that are insight-driven and will move the business forward
• Promotes safe and effective use of Vertex's portfolio of CF medicines, in accordance with the product labels to ensure that the benefits and long-term value of the products are fully understood
• Stays current on the CF environment: maintains in-depth knowledge of disease, local drivers, treatment and referral patterns, key account profiles, influence patterns, reimbursement, and barriers to optimal care
• Facilitates the coordination of internal and external resources to enhance patient care, and ensures delivery of account plan targets
• Works collaboratively and compliantly across functional areas to achieve common goals, particularly with medical, marketing and finance functions
• Accountable for performance at the territory level, and contributes to regional and national team performance
• Supports appropriate resource allocation to meet customer needs and address gaps in the care system
• Supports development and execution of account level business plan, including promotional activities for customers, forecasting and tracking promotional budget
• Supports the coordination of internal and external resources to enhance patient care
• Participates in meetings, and takes on projects, as requested by management
• Exercises sound judgment, and adheres to relevant regulatory and compliance guidelines and company policies

Knowledge and Skills:

• Demonstrates active listening skills as a springboard for creating relevant value to customers and key CF stakeholders
• Ability to manage scientific data, and to communicate it effectively to different audiences (e.g., CF physician, hospital director, multidisciplinary team HCPs, hospital/regional payer)
• Project management skills
• Conceptual understanding of healthcare regulatory and enforcement environments
• Demonstrates team-based skills, and is able to network across boundaries
• Embraces and adopts new technologies and techniques
• Highly competent in a multitude of IT capabilities to support the business needs
• Excellent contextual selling skills with proven record of performance
• Ability to travel up to 50%

Education and Experience:

• Bachelor's degree
• Typically requires 5 years of field experience in biotech/pharmaceuticals industry, or the equivalent combination of education and experience
• Experience in respiratory conditions, rare disease and/or across relevant geographies would be beneficial but not essential

Company Information