Key Account Manager - Strategic Account Services | Full-Time | Melbourne or Sydney

Key Account Manager, Australia – Strategic Accounts Services

• Melbourne or Sydney location.
• Drive growth, build strong client relationships, and champion innovation.
• Ensure excellent facilities management and food services, maintaining high standards.

As the Key Account Manager, you will lead a multi-site account, driving growth and building strong client relationships. Reporting to the Global Account Director and General Manager, you will be the main contact between clients and Sodexo, ensuring top-quality facilities management and food services. You will promote innovation, maintain health and safety standards, and implement improvement programs, aligning with the APAC SAS business strategy.

Responsibilities:

• Operational Leadership: Provide confident and visible leadership, ensuring operational standards are set and consistently achieved, and services are delivered in strict alignment with the contracted scope of works.
• Service Excellence: Manage and monitor service delivery against SLAs, ensuring high standards of service excellence and full compliance with contractual obligations, while identifying and capturing savings and improvements.
• Client Relationship Management: Effectively manage and nurture client relationships using the Clients for Life process, holding regular operations meetings to review performance and enhance customer satisfaction.
• Financial Management: Prepare and present monthly P&L statements, lead forecasting and budgeting activities, and develop action plans to enhance financial performance, ensuring cost-effective service delivery.
• People Management: Establish and lead a highly capable, diverse, and engaged workforce, driving employee engagement and retention strategies, and maintaining compliance with local and federal legislation.
• Safety Leadership: Develop and oversee risk control strategies, conduct regular safety inspections, and promote a strong culture of safety leadership, ensuring compliance with OHSE and food safety practices.
• Continuous Improvement: Proactively identify and pursue growth opportunities, collaborate with internal teams to develop client-specific strategies, and champion continuous improvement across people, systems, and processes.
• Compliance and Reporting: Utilise reporting systems to track and report operational performance, ensuring transparency, compliance with contractual obligations, and continuous service improvement.

Who are we looking for?

To be successful, you’ll need:

• Tertiary qualifications or equivalent industry experience in Facilities Management, Engineering, Technical Services, or Hospitality.
• Proven leadership, workplace training, and mentoring skills.
• Success in outsourced B2B environments and managing remote/offshore sites.
• Strong financial management skills and commercial experience.
• Proven track record in developing profitable client relationships and identifying new business.
• Excellent communication, influencing, and facilitation skills; strategic mindset; continuous professional development.

Australian Citizenship or full working rights in Australia are required. You will also need to obtain a National Police Check if you do not have one dated within the last 6 months.

Why choose Sodexo?

Sodexo is the world’s leading provider of food services. We have a well-respected culinary history – demonstrated by our Love of Food. How do we offer world-class food? We start by attracting top culinary talent. Our chefs are at the heart of what we do, and we are committed to providing opportunities for chefs who are as passionate about food as we are.

Working with Sodexo is more than a job; it’s a chance to be part of something greater because we believe our everyday actions have a big impact. With us, you belong in a company that allows you to act with purpose and thrive in your own way. We are always looking for people to join our team and help us create a lasting impact on individuals, society, and the planet.

At Sodexo, we are a proud Equal Opportunity Employer and encourage applications from all applicants regardless of age, race, sex, ethnicity, religion and beliefs and people with disabilities.   

We offer a competitive salary, many training, upskilling and development opportunities and an outstanding benefits and recognition program!    

How to apply?

If you are interested in joining the Sodexo team and you meet the minimum criteria outlined above, please apply with your resume detailing relevant employment experience and availability.