Knowledge Coach - Workforce Transformation - Senior Consultant

Infosys Consulting is the worldwide management and IT consultancy unit of the Infosys Group (NYSE: INFY), a global advisor to leading companies for strategy, process engineering and technology-enabled transformation programs.

We partner with clients to design and implement customized solutions to address their complex business challenges, and to help them in a post-modern ERP world. By combining innovative and human-centric approaches with the latest technological advances, we enable organizations to reimagine their future and create sustainable and lasting business value.

A pioneer in breaking down the barriers between strategy and execution, Infosys Consulting delivers superior business value to its clients by advising them on strategy and process optimization as well as IT-enabled transformation. To find out how we go beyond the expected to deliver the exceptional, visit us at www.infosysconsultinginsights.com Infosys Consulting - a real consultancy for real consultants.

Role Title: Knowledge Coach – Workforce Transformation

Role Level: Senior Consultant

Job Description –

The knowledge coach is responsible for providing expertise and guidance to the Offshore Change Management Team in aspects of specific client requirements. They will help ensure quality of outputs delivered by the Offshore Change Management Team so that it meets and exceeds clients’ expectations.

The main responsibilities of the role include,

• Advise other consultants and senior consultants on client delivery best practices, SOPs and mandatory artefacts.
• Conduct review of delivered collaterals against expected quality benchmarks.
• Identify gaps in delivery standards and provide necessary support to address and remedy the gaps permanently.
• Undertake 1:1 coaching sessions to uplift the offshore team capability.
• Act as the pivotal bridge for knowledge transfer from the client to the offshore team.
• Set-up Power BI dashboards and reporting metrics on Team performance against engagement objectives

Skills and Experience Required,

• Must be a consultant level employee of Infosys who has worked for an FSI client
• Must have prior experience of having worked as a Business Analyst
• Must have prior experience in a hands-on Change Management role
• Should be well versed with the Transformation Delivery Standards expected in the BFSI industry
• Must be skilled in Agile delivery, stakeholder engagement, and data-driven decision-making
• Should be adept at data analysis and visualisation, using Power BI, Agentic AI and AI agents
• Should possess exceptional stakeholder management skills
• Should be open to travel and comfortable with Hybrid working as days in office are mandatory.

Educational Qualifications:

-          Bachelor’s of Business (minimum requirement)

 At Infosys Consulting, we are committed to providing our employees with a supportive and collaborative and flexible working environment, opportunities for professional growth and development, and a comprehensive benefits package. You will have the opportunity to work with a diverse group of talented professionals, collaborate with clients across multiple industries, and make a real impact on their businesses. We offer industry-leading compensation and benefits.