L2 IT Systems Engineer

About Us

The Missing Link has been operating in Australia for over 26 years, helping businesses achieve their goals through IT transformation with our core offerings; IT & Cloud, Cyber Security and Automation. The Missing Link is one of the most awarded IT companies in Australia - recognised mainly for our people and processes. With over 190+ staff and 25+ different countries represented in our business, we've cultivated a respectful and positive workplace where everyone feels valued, respected, and empowered.

The Role

We are looking for a L2 IT Systems Engineer with at least 2 years' experience providing Level 2 support who is ready to take their technical skills and client-focus to the next level by joining our growing Support Engineering team. To be successful in this role you are passionate about technology and love to work closely with colleagues and clients to deliver an exceptional 'service experience'. You understand the value and importance of IT to an organisation and can demonstrate the ability to analyse complex challenges to identify and implement a solution. You are well-organised, reliable and thrive working autonomously or in a team environment.

• Superior knowledge of:
• Microsoft 365 and Azure cloud platform
• Teams and SharePoint
• Active Directory
• Excellent knowledge of Windows 10 and Office Suite
• Outstanding time management and organisation skills
• Ability to work autonomously and in a team
• Excellent communication skills - face-to-face, phone and email
• Strong customer service skills
• Solid analytical skills with the ability to think outside of the box
• Hands-on experience with Windows Server and basic roles
• Ability to troubleshoot complex technical issues
• Good knowledge of basic network troubleshooting
• Commercial awareness

Whilst not essential, any of the following boxes you can tick earn you bonus points

• Experience working for a Managed Service Provider (MSP)
• Relevant bachelor's degree level qualification
• Any certifications
• ITIL certification
• MacOS knowledge
• Technologies:
• Hypervisor (VMware, vSphere, Microsoft Hyper-V)
• Veeam Backup and Replication
• Email Security (Mimecast etc.)
• Sophos Endpoint Protection or XG Firewall
• Microsoft SCCM or Azure Intune
• Defence force experience is desirable

A great company culture is very important to The Missing Link. Keeping everyone happy is one of our top priorities.

Here are some of the best bits about working at The Missing Link and some of the ways we try and maintain our staff happiness levels:

• Supportive, collaborative and respectful environment
• Company culture that fosters learning and development through training and mentoring programs
• Great environment with regular staff events, free drinks, and breakfast
• Opportunities for professional development and career advancement