We’re excited to launch a new satellite station in Melbourne East (Braeside) to support our growing operations in Altona, and we're on the lookout for a skilled and autonomous Lead Hand to oversee evening operations. This is an exciting opportunity to be part of a growing business from day one — helping to establish strong operational foundations, championing safety, and driving operational excellence as the site continues to grow.

Whether you’re an experienced operations professional ready to take the next step or someone who thrives in a fast-paced operational support role, we’d love to hear from you.

About Dragonfly:

Dragonfly stands for a different way of doing e-commerce delivery in Australia. Drawing on over three decades of experience as a market leader in Canada, Dragonfly is a new subsidiary that is hitting the ground running. Using the latest technologies and the right people ensures greater efficiencies, better results, and a superior customer experience. 

At Dragonfly, it’s the littlest details that make the difference. We are a fast-paced company with a firm grip on market growth. We boast an agile working environment and do not shy away from challenges. Every member of our team is on the ground to guarantee on-time deliveries to doorsteps all around Australia.     

Established in Queensland, New South Wales and Victoria and South Australia.

About the Position:

As a Leading Hand, you will play a key role in supporting safe and efficient daily delivery operations. You will closely monitor delivery movements throughout the afternoon and evening, ensuring routes are progressing as planned and quickly identifying and resolving any issues.

You will be a key point of contact for delivery partners, maintaining consistent communication with drivers to ensure safe, compliant, and efficient delivery practices. Working autonomously is essential, as you will be trusted to make sound decisions in a fast-paced environment while maintaining strong operational oversight.

You will collaborate with internal stakeholders to maintain visibility across operations, support decision-making, and uphold safety and performance standards.

You will bring strong attention to detail, a hands-on mindset, and excellent communication skills to ensure every delivery is completed safely, efficiently, and in line with expectations.

Schedule: Monday - Friday, 3:00pm - 11:00pm

Key Responsibilities:

• Must thrive in a fast-paced, team-oriented environment.

• Ability to work autonomously and make sound decisions in real time.

• Strong attention to detail with the ability to monitor multiple moving parts in a live operational environment.

• Strong communication skills with the ability to engage effectively with drivers, contractors, and internal stakeholders.

• Monitor delivery movements throughout the afternoon and evening, ensuring routes are progressing as planned.

• Provide support and guidance to drivers to ensure safe, compliant, and successful deliveries.

• Maintain safety and security of premises and all people on-site.

• Respond to urgent operational matters and escalate issues where required.

• Maintain a professional, high-quality, service-oriented environment at all times.

Why Join Dragonfly?

• Award rate + consistent and stable work.

• Join a supportive, team-oriented environment.

• Genuine growth opportunities within our rapidly growing company.

Sending packages should be simple.
Dragonfly stands for a different way of doing e-commerce delivery in Australia.
Drawing on over three decades of experience as a market leader in Canada, Dragonfly is a new subsidiary that is hitting the ground running. Using the latest technologies and the right people ensures greater efficiencies, better results, and a superior customer experience. 
At Dragonfly, it’s the littlest details that make the difference. We are a fast-paced company with a firm grip on market growth. We boast an agile working environment and do not shy away from challenges. Every member of our team is on the ground to guarantee on-time deliveries to doorsteps all around Australia.  
Welcome to Dragonfly.