Service Stream’s Utilities Division is currently seeking a Lead Works Coordinator to join our growing team. In this role, you will lead two Works Coordinators in supporting the Civil Maintenance team by coordinating operational and logistical administration, including the effective scheduling and dispatch of resources. The role ensures effective resource dispatch, workflow management, and real‑time monitoring of job progress to meet contract KPIs and internal performance measures. This position provides leadership across the coordination function, ensuring accurate job management, timely escalation of risks and consistent completion and closure of all works.

Acting as the central point for scheduling, prioritisation and operational communication, the Lead Works Coordinator leads two Works Coordinators and supports Supervisors and field teams, manages system accuracy and ensures emergency and routine works are delivered efficiently and safely.

Nature of position:              Permanent, Full Time

Location:                               Coburg , VIC

Reporting Line:                    Operations Manager - Civil

Key Responsibilities

• Provide leadership and oversight of call-taking, dispatching and  resources in consultation with discipline Supervisors during business hours
• Oversee the coordination of emergency calls, ensuring rapid assessment, escalation, and deployment of resources to meet response time requirements
• Manage end-to-end job management through a specialised systems environment; actioning any resultant works required, and ensuring job closure
• Provide guidance to Works Coordinators on liaising with field crews and Supervisors, ensuring works are completed within required timeframes and additional works are raised appropriately
• Oversee the coordination of tools, equipment, vehicles, and critical spares, ensuring availability, maintenance scheduling, and efficient dispatch
• Review productivity monitoring records, analyse trends, and report issues or anomalies to management with recommended actions
• Lead the preparation and review of daily operational reports, ensuring data accuracy and timely distribution
• Ensure task allocation and work orders are completed in line with client, customer, and business objectives, providing direction and support to the coordination team
• Drive consistency and continuous improvement across coordination processes, system use, and operational workflows
• Act as the primary point of escalation for operational issues affecting scheduling, dispatch, or job progression
• Support training, onboarding, and capability development of Works Coordinators and administrative staff

About You

• Previous experience in a similar role
• Previous water industry experience (desirable)
• Working knowledge of dispatch, works scheduling and/or planning relating software
• Working knowledge of Asset Management Software (Maximo desirable)
• Excellent provision of customer service
• Professional, friendly and enthusiastic manner
• Well-developed organisational and administration skills
• High level of attention to detail

About Us

Service Stream is an equal opportunity ASX-listed business that develops and operates Australia's essential services networks across telecommunications, utilities, transport, defence, and social infrastructure industries. Specialising in designing, constructing, and maintaining new and existing networks, we provide end-to-end engineering and asset management solutions for our blue-chip client base. Committed to fostering a workplace culture that values diversity and inclusion, Service Stream actively promotes the employment of Aboriginal and Torres Strait Islanders, people with disabilities, LGBTQI individuals, and other diverse groups. As a signatory to the Veterans Employment Commitment, we also value the skills and experience of ex-ADF members and their partners, strongly considering veterans who meet the key criteria for our employment opportunities.

Service Stream does not accept any unsolicited resume referrals from external Recruitment or Labour Hire Companies. 

How to Apply