Leader SME Partner Marketing

We're on a mission to bring new and uplifting experiences to our guests, transforming flying from simply 'nice', to something wonderful.

Like any good mission, this one starts with our people.

Which is why we encourage our team to embody the fun, laid back, authentic spirit we've become famous for. Because when they're free to be themselves, they're better able to own their personal responsibilities and go the extra mile to help our guests.

Job Overview

Work type:

Full Time

Location:

Brisbane, Sydney

Job type:

Marketing & Communications

Leader SME Partner Marketing

Hello. We’re Virgin Australia. We’re the airline that’s always done things a little different. Our way. The Virgin way. We’re on a mission to make flying better than ‘nice’. And to do that, it takes a team of talented people who are passionate about customer experience, doing the right thing always, with a focus on safety – in the air, on the ground and in our workplaces. A team who values real diversity and inclusion, in a big brand with big ambitions.

What you’ll be doing:

The Leader, SME Partner Marketing role is to not only own the overarching marketing strategy and delivery for the SME Partner portfolio and individual partners, but also develop, implement and drive the change management strategies for continuous improvement. You’ll strive to achieve SME Partner Commercial and Partner Marketing OKRs and Partner objectives, while always balancing the customer experience of Virgin Australia Business Flyer members, Velocity Members and business audiences. You will inspire and motivate your colleagues within your team and across the business to reach their full potential and thrive in change.

You’ll be great in this role if you:

• Can demonstrate leadership across a breadth of marketing disciplines
• Are comfortable with commercial and budget management
• Come with stakeholder management and presentation skills that can influence senior stakeholders
• Can lead, plan and optimise integrated marketing campaigns
• Have CRM and lifecycle marketing experience
• Can critically analyse marketing programs and their effectiveness, and course correct at pace
• Have paid digital and social campaign delivery
• Have a strong skillset and knowledge of data-driven and digital marketing techniques and processes
• Have strong analytical, analysis and reporting skills
• Can confidently navigate challenges, assess risk and make decisions
• Have excellent stakeholder management skills across multiple areas (business, partner, agencies etc)
• Thrive on working in a team environment
• Have the ability to prioritise tasks based on commercial awareness
• Understand spam and privacy compliance in direct marketing context
• Have the relevant tertiary or equivalent business qualification in Digital, e-Commerce or Marketing discipline
• Come with Airline and/or loyalty experience (desirable)
• Enjoy working with complex databases, segmentation and personalisation (desirable)
• Have experience in marketing process re-engineering (desirable)
• Can work with campaign management tools in complex environments

What you’ll get from us:

We’re committed to looking after you, with some of the best benefits and conditions in the industry – including (but not limited to):

• Heavily discounted air travel for you and your loved ones (including $1000 worth of travel credits per year)
• Flexible working arrangements (including work hours and work from home)
• Discounts on travel insurance, car hire, accommodation and experiences worldwide
• Hospitality, retail, technology, beauty services and wellness discounts
• Wellness support, including the Converge digital wellbeing platform
• A comprehensive Employee Assistance Program, which offers confidential coaching and support from qualified professionals for all aspects of life – physical, mental, social and financial
• Dress for Your Day – enjoy the freedom to wear whatever is appropriate for the type of work you do and the day you have ahead of you

Equality rules:

We’re all individuals. We love that. That’s why we encourage applications from Indigenous Australians, people with disability, those from diverse cultural backgrounds, our friends in the LGBTQI+ community, and anyone else who wants to join our family.

Ready to apply? We’re ready to hear from you. Apply now.