Lead/Senior Software Engineer -ServiceNow -Initial 8-Month Contract

At NCS Australia, we believe in doing technology services better. Our commitment to quality, focus on people, and willingness to challenge traditional thinking set us apart. Our team brings this belief to life by partnering with our clients and communities to make tomorrow together.

We are committed to creating an environment that prioritises innovation, collaboration, and purposeful work. Our diverse team is empowered to make a meaningful impact with curiosity, creativity and resilience to shape better outcomes. Join us and accept the challenge of creating a better tomorrow.

We are seeking a highly skilled and motivated ServiceNow Lead Developer to join our dynamic team. You will provide end to end ServiceNow development solution and be responsible for delivering high-quality solutions. 

You will be responsible for developing ServiceNow solutions including scripting, configuration, integrations, and customisations. You will collaborate with business analysts, user researchers, and service designers to understand business requirements and translate them into iterative prototypes through to the development of final working solutions.

The role involves maintaining and enhancing existing ServiceNow applications and modules, as well as providing advanced technical support by troubleshooting, implementing bug fixes, and conducting root cause analysis. To ensure system stability and performance, you will perform regular maintenance and upgrades. You will work in accordance with agile principles and practices, including participation in agile ceremonies.

Moreover, you will be expected to document all technical designs, specifications, and knowledge transfer materials. Collaborate with IT and business teams to develop best practices for ServiceNow development is essential.

Additionally, the role includes training and mentoring junior developers and staying on top of new ServiceNow features and functionalities to incorporate them into the development process.

• Demonstrated experience in developing and maintaining ServiceNow applications and integrations using best practices and standards.
• Ability to collaborate with stakeholders to gather requirements and provide technical expertise in ServiceNow that meets business needs.
• Proficiency in using Microsoft development practices, platforms, and technologies (i.e. Office 365, SharePoint, and Azure DevOps).
• Demonstrated experience in monitoring system health and proactively addressing any issues to minimise downtime.
• Well-developed communication skills, including the ability to distil technical information in plain English to communicate with influence.
• Holds a ServiceNow Certified System Administrator certification.
• Demonstrated experience in proactive system health monitoring and incident prevention.

Desirable Skills:

Holds one or more ServiceNow Mainline Certifications at an Implementation Specialist level in the following workflows:

  - IT Service Management

  - Hardware Asset Management

  - Software Asset Management

  - Service Mapping

  - Customer Service Management

  - Human Resources

Why join us: 

NCS Australia is where you can feel at home, nurturing your talents and skills as we make tomorrow together, one day at a time. Our benefits include paid parental leave, initiatives focused on your well-being and discounted health insurance. You will also enjoy discounts on various products and services and be regularly recognised and rewarded for high performance. We are committed to your career development through our Capability Fingerprint, industry and partner training programs, special interest groups, and an AI-driven learning platform. No matter where you are in your career, we offer meaningful work and opportunities for growth.

NCS Australia is an equal-opportunity employer, and we take pride in our commitment to valuing and supporting our people and the communities we serve.We are dedicated to attracting, retaining and developing our people regardless of gender identity, ethnicity, sexual orientation, disability and age. Applications are encouraged from all sectors of the community and we strongly encourage applications from the Veterans, Aboriginal and/or Torres Strait Islander community.

At NCS Australia, we are committed to supporting adjustments throughout the recruitment and selection process, as well as during employment. We actively support and encourage people with disability to apply. 

Agencies:

We’ve got this. We request that you do not contact NCS employees outside of the Talent Acquisition team. NCS exclusively accepts resumes from agencies on our preferred supplier panel through the NCS Agency Portal. Agencies that submit resumes must have a valid fee agreement and be assigned to the particular requisition by the Talent Acquisition team. Any resumes that are submitted outside of this process will become the sole property of NCS. If a candidate is hired outside of this process, no fee or payment will be given.

Work rights and background checks: 

To be eligible for a position with us, applicants will need to have valid work rights for Australia and be willing to undergo a comprehensive background checking process, including probity and police checks