Learning developers-Citizen

Learning Developer (For ESM, ServiceNow)

The ESM Learning Developer
will be responsible for designing, developing, and maintaining high-quality
learning solutions that support the successful adoption of Enterprise Service
Management (ESM) processes and technologies. The role partners with SMEs, Change
Team, project teams, and business stakeholders to develop engaging learning
experiences, training materials, and capability uplift initiatives that drive
user adoption and business readiness.

Key Responsibilities

• Understand Learning Needs
  Analysis (LNA) and validate capability gaps.
  
• Develop eLearning, simulations,
  product Videos (with voice over), Quick Reference Guides (QRGs), work
  instructions, and facilitator guides.
  
• Design role-based learning
  pathways and training plans.
  
• Support Train-the-Trainer, UAT,
  go-live, and post-go-live learning activities.
  
• Collaborate with business
  stakeholders and SMEs to validate learning content.
  
• Maintain and continuously
  improve learning assets and knowledge resources.
  

Skills &
Experience

• Australian Citizen with the ability
  to obtain and maintain required police clearances.
  
• Mandatory: Experience with SAP Enable Now for
  learning content development.
  
• Experience developing digital
  learning solutions for large-scale business transformation programs.
  
• Strong instructional design and
  adult learning knowledge.
  
• Proficiency in Microsoft 365
  tools and Learning Management Systems (LMS).
  
• Excellent stakeholder
  engagement, communication, and content development skills.
  
• Highly Desirable: Experience with Clipchamp,
  
• Desirable: WalkMe Learning, or
  other digital learning and video authoring tools.
  
• Desirable Knowledge of
  ServiceNow and Enterprise Service Management processes is highly regarded.