Learning & Development Manager - Continuous Learning Opportunities

Are you ready for the next step in your Learning and Development Career?

This unique opportunity offers a L&D professional the perfect blend of an L&D Specialists’ role, including:

• Learning and Development Management
• Facilitation 
• Design and Development

The Cheesecake Shop is a nationally recognised brand, with over 225 cake bakeries and over 2000 employees across Australia and New Zealand. The business operates under a franchise model and the opportunity now exists for the right person to join our team to lead the L&D function. 

We are looking for a candidate who can manage our current L&D operations and extend its reach to help improve business operations and performance across the network. You will have an incredible opportunity to shape the L&D function to help our Franchise Partners operate successfully and profitably. 

We need a candidate that will be part of the Leadership Team and can work effectively with the operational parts of the business and the franchise stores. We believe in having a flat structure where you will have direct access to the CEO & COO. We are committed to living out our values and truly collaborating with our Franchise Partners to help them succeed.

Following our recent brand refresh and visual transformation, The Cheesecake Shop is embarking on a journey of continuous evolution. This transformation extends beyond our refreshed look – we are committed to continually enhancing our practices to better support our Franchise Partners and support them in growing their business.

The Cheesecake Shop recognises the importance of effective L&D as a critical enabler across the business.  We are looking for someone to join our team who can help us take L&D to the next level, benefitting both our Franchise Partners and the corporate team. 

Responsibilities

• Develop the annual TCS Franchise Partner Learning & Development Strategy to support the broader TCS strategy, goals and business targets
  Be part of the Leadership Team and L&D’s voice at the Executive table
• Lead the effective execution of the TCS Franchise Partner L&D strategy to achieve all required KPIs
• Design, develop and facilitate learning and development solutions (face to face and/or digital) as required to support the TCS strategy, goals, and targets
• Provide support to L&D staff, functional managers and staff across the business in the design, development and delivery of Franchise Partner learning and development solutions
• Manage the TCS Learning Management System and apply the TCS L&D Governance system and processes

Qualifications

Whilst some experience in food and beverage operations would be beneficial, our main requirement is for an emerging L&D leader who can translate business needs into learning solutions. 3 + years of adult education / L&D experience is essential. We need an end-to-end L&D superstar – training needs analysis, strategy, instructional design, facilitation and evaluation are all part of the remit. You will be responsible for facilitating various general business and people management modules during our franchisee induction training. Hence, experience with this content will be highly regarded. Degrees are great, but not a pre-requisite.