Leave Support Team Adjuster

Job Description

• Join a supportive team with a strong culture
• Opportunity-rich role with exposure to varied claims
• Permanent full-time opportunity

About Our Culture

At Crawford, we hire for attitude and train for skill. Our supportive environment encourages continuous learning, collaboration, and growth.

We value people who demonstrate:

• Drive - motivated to deliver high-quality work and exceptional service
• Integrity - accountable and reliable in all commitments
• Growth Mindset - open to feedback, collaborative, and eager to develop themselves and others

The Role

As a Leave Support Loss Adjuster, you will manage claims for internal and external adjusters on leave, ensuring continuity, timely progression, and clear communication with stakeholders.

Key Responsibilities:

• Manage and progress claims across adjuster portfolios
• Review files, documentation, and outstanding actions
• Communicate with insureds, brokers, insurers, and contractors
• Prepare reports with recommendations and coordinate expert input
• Maintain accurate claim records and comply with SLAs and regulations
• Identify risks or urgent issues and escalate appropriately
• Provide updates on portfolio progress to managers

About You

You are proactive, organised, and thrive in a fast-paced environment. You are a strong communicator, analytical, and customer-focused, with the ability to manage multiple claims independently.

Requirements & Skills:

• Claims handling or loss adjusting experience
• Strong organisation, communication, and report-writing skills
• Attention to detail and knowledge of compliance requirements
• Ability to manage multiple claims simultaneously
• Empathetic, positive, and professional approach
• Current Australian or New Zealand working rights

Preferred: Loss adjusting or relevant professional qualifications

About Crawford

Crawford & Company is the world's largest publicly listed claims management company, operating in 70+ countries for over 80 years. In Australia, we provide end-to-end claims services, including loss adjusting, forensic accounting, cyber response, managed repair services, and building consultancy.

Learn more at www.crawco.com.au

Diversity & Inclusion

Crawford is committed to an inclusive workplace. We welcome applications from Aboriginal and Torres Strait Islander peoples and candidates of all backgrounds. Successful applicants must consent to a national police check.

Apply Now

Submit your resume and a short cover letter explaining your suitability for the role.