Lending Support Officer

Over the past 33 years, HomeStart has helped more than 84,000 South Australians into home ownership and we are needed now more than ever before.   To continue to allow us to meet the record growth for our services, we are now looking for a passionate customer advocate to join our team of Lending Support Officers. 

As our first point of contact for our customers, this role plays a key role assisting our customers with a variety of initial home loan enquiries, including general home buying and home loan information, indicative assessments on borrowing amounts and eligibility and referring eligible customers to our Home Loan Specialists.     

Lending Support Officers also work closely with our Home Loan Specialists through all aspects of the home loan application lifecycle through to settlement.

You have:

• Minimum 2 years’ experience in similar fast-paced phone based customer service role/s – this could be in retail banking, a banking call centre or mortgage broking.
• Strong working knowledge of mortgage lending/home loan processes, requirements and legislation.
• The ability to work autonomously, proving yourself as a strong team player.
• Effective communication skills (face to face, over the phone and written), negotiation skills and innovation and problem-solving abilities.
• Ability to interpret and apply relevant information and policies to find solutions and make effective decisions.
• Comfort with all things digital, including adaptability to changing systems and processes and proficiency in Microsoft Office products

A Certificate IV in Finance & Mortgage Broking will see you stand out from the crowd.

Benefits & Perks:

• Annual salary increases.
• Up to 40% of time working from home.
• 5 days wellbeing leave in addition to your 4 weeks annual leave.
• Supportive and diverse team.
• Centrally located, modern office in Pirie Street
• Personal development opportunities & programs
• Secure organisation currently undergoing enormous growth in lending volumes.

This full-time, hybrid opportunity is based in our Pirie Street office with working hours rostered to cover our opening hours 8.30am – 5.30pm Monday-Friday.  There may also be the opportunity to work some days from our North or South office if this offers you greater work/life balance. 

About us:

HomeStart is a unique South Australian organisation in the financial services sector.  Our innovative financial solutions break down barriers to housing, helping SA residents achieve their dream of owning a home. With over 140 dedicated employees based in Adelaide CBD, plus satellite offices in Salisbury and Morphett Vale, we're not just an employer: we're a community-focused partner of choice! 

Join us on the journey to making home ownership a reality for all.  Click the Apply button and send us a copy of your current CV along with a cover letter outlining your suitability. We look forward to welcoming you!

About applying:

Applications for this role are only accepted via seek.com.au and are to include a cover letter, current curriculum vitae and include the name and contact details of three current professional referees.

All new employees are required to provide a satisfactory National Criminal History Record (Police Check) prior to commencement.

Please refer to HomeStart's career page at www.homestart.com.au for a copy of the position description and advice to applicants. You will also find testimonials from our employees about how they feel about working at HomeStart.  Please note candidate screening and interviews may commence prior to the closing date of the job advert. 

HomeStart is an equal opportunity employer that supports a diverse, inclusive and safe place to work where everyone belongs and everyone feels at home.  All applicants will receive consideration for employment without regard for gender identity or expression, sexual orientation, disability, culture, national origin or age.

If you believe you are the perfect person for this role, please apply by 5pm Monday, 24 June 2024.

Please contact Jason McCrone at [email protected] if you wish to discuss this opportunity further.

Please note, you will only be contacted if you progress to interview (generally within 2 weeks after closing date).  We also reserve the right to close this vacancy early.