Level 1 Service Desk Technician - Fast Hire

Are you ready to start your IT career with a leading managed services company? Here's your chance to thrive and advance in a dynamic and supportive environment.

About Us:

Emerging IT is an established integrator and managed services provider with over 23 years of industry expertise. We deliver cutting-edge technology solutions to Australian businesses, prioritizing exceptional service and customer experience.

As a managed services company, we are dedicated to providing outstanding IT solutions and support. Our team is fueled by innovation, collaboration, and a commitment to excellence. As we expand, we are seeking a motivated Level 1 Service Desk Technician to join our growing team.

About the role:

As a Level 1 Service Desk Technician, you will play a pivotal role in delivering technical assistance and support to our clients. Your responsibilities will include incident management, responding to client inquiries, documenting issues accurately, and ensuring prompt resolution of IT-related problems. This position offers an excellent opportunity for career development and advancement within our organization.

Key Responsibilities:

• Respond promptly to client requests and incidents via phone, email, or ticketing system.
• Document all client interactions and technical issues with precision.
• Provide basic troubleshooting and technical support for hardware, software, and network-related issues.
• Escalate complex problems to higher-level support teams when necessary.
• Adhere to established processes and procedures for incident resolution and service delivery.
• Ensure compliance with service level agreements (SLAs) and maintain high customer satisfaction.

Qualifications and Skills:

• Bachelor’s degree in Information Technology, Computer Science, or a related field is required.
• Relevant certifications (e.g., CompTIA A+, Microsoft Certified Professional) are a plus.
• Previous experience in a service desk or technical support role is preferred.
• Strong technical skills in troubleshooting Windows operating systems, Microsoft Office applications, and basic networking concepts.
• Familiarity with ticketing systems (e.g., ConnectWise) and ITIL framework is advantageous.
• Excellent communication and interpersonal skills.
• Ability to prioritize tasks and perform effectively under pressure.
• Commitment to continuous learning and professional development.

Benefits:

• Competitive salary and comprehensive benefits package.
• Opportunities for career growth, advancement, and professional training.
• A collaborative work environment with a supportive team culture.
• Exposure to a diverse range of IT technologies and solutions.

How to Apply:

If you are enthusiastic about launching your IT career and eager to thrive in a fast-paced managed services environment, we want to hear from you! Please submit your resume and a cover letter detailing your technical skills, relevant experience, and career aspirations.

Join us and take the first step toward an exciting and rewarding career in IT support!

Note: This position may require occasional evening or weekend availability for on-call support.