Level 1 Support Technician and Admin Support - Opportunity to Make a Difference

About Digital Dynamics: 

At Digital Dynamics, we're more than just an IT solutions provider. Our mission is to empower businesses through innovative technology solutions while bridging the gap between people and technology. Founded on the principle that technology should serve, not complicate, our journey began with a focus on people, not just tech. We understand that real-world tech usage shapes our approach, and we're committed to enabling efficient, seamless business operations for our clients.

Job Description:

As a Level 1 IT Support Engineer at Digital Dynamics, you'll be at the forefront of providing technical support to our clients. Reporting to our Senior Technology Specialist, your main responsibilities include resolving incidents and service requests on client PCs, servers, networks, and applications. You'll manage tickets efficiently, troubleshoot IT issues, and oversee end-user computing tasks. Additionally, you'll administer Microsoft Azure AD, Exchange Online, and other Microsoft 365 services. Your role is crucial in ensuring effective communication and contributing to continuous improvement initiatives.

Key Responsibilities:

• Provide first-line technical support to clients, resolving incidents and service requests on client PCs, servers, networks, and applications.
• Manage requests efficiently to meet service level expectations.
• Provide technical support for hardware, software, and business applications.
• Troubleshoot IT issues, conduct root cause analysis, and implement solutions.
• Oversee end-user computing tasks such as patching, building, deployment, and asset procurement.
• Respond to incidents and outages promptly, ensuring effective communication throughout.
• Administer Microsoft Azure AD, Exchange Online, and other Microsoft 365 services.
• Contribute to continuous improvement initiatives to enhance service delivery and support efficiency.
   

Requirements:

• Hands-on experience in a similar IT support role.
• Proficiency with device management toolsets.
• Strong technical skills in computer hardware, peripherals, telephony, and video conferencing.
• Solid understanding of Windows, iOS, Microsoft 365, and server operating systems.
• Experience with Microsoft Exchange Online, Active Directory, DNS, DHCP, and network troubleshooting. 
• Excellent communication skills, both verbal and written.
• Ability to work under pressure and adapt to changing priorities.
• Desirable certifications include Microsoft and Cloud (Azure, 365 Certified, etc.).

This is a full-time onsite entry-level position. Occasional travel to remote sites may be required.