Level 1/2 Engineer

L1/L2 IT Support Engineer | Part-Time | Newcastle (Multi-site role) Your new company
Join a growing organisation delivering reliable IT support services across multiple sites in the Newcastle region. This is a great opportunity to work in a dynamic environment with exposure to modern infrastructure, cloud technologies, and end-user support.
Your new role
As an L1/L2 IT Support Engineer, you will provide second-level technical support across desktops, servers, and network infrastructure. This is a hands-on, multi-site role requiring travel between offices, supporting users and maintaining IT systems to ensure smooth day-to-day operations.
What you'll need to succeed
Technical expertise

• 2-4 years of experience in IT support or MSP environments
• Strong knowledge of Windows Server, Active Directory, and Microsoft 365
• Experience with networking fundamentals (firewalls, switches, VPNs)
• Familiarity with cloud platforms (Azure preferred)
• Understanding of cybersecurity best practices

Core capabilities

• Strong troubleshooting and problem-solving skills
• Excellent communication and customer support abilities
• Ability to manage multiple priorities and meet SLAs
• Strong documentation and record-keeping skills

What you'll get in return

• Flexible part-time working arrangement
• Exposure to diverse IT environments and technologies
• Opportunity to grow within infrastructure and cloud support
• Collaborative and supportive team culture

What you need to do now
If you're interested in this role, click 'APPLY NOW' to forward an up-to-date copy of your CV, or call now (Kasak Yadav- +61 282269845 / [email protected] this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.#2996213