Level 2 IT Support Engineer (MSP)

Level 2 IT Support Engineer | MSP | Perth



Join a growing Perth-based MSP supporting a diverse range of clients across Microsoft 365, Azure, Windows Server, networking and cloud technologies. This role offers a mix of remote support, onsite client visits and project work, making it ideal for someone looking to develop their infrastructure and cloud skills.



You'll work closely with senior engineers to troubleshoot technical issues, support customer environments and contribute to infrastructure projects while building strong relationships with clients.







What's on offer:



· $75,000 - $90,000 + Super



· $300/month fuel allowance



· Exposure to cloud and infrastructure projects



· Career development and mentoring



· Supportive team culture and regular social events







Requirements:



· Previous MSP experience



· Microsoft 365 and Windows Server experience



· Exposure to Azure



· Strong customer service and troubleshooting skills



· Driver's licence and own vehicle

Key Skills:

• Previous experience in a Level 2 IT Support, Service Desk or MSP environment
• Strong Microsoft 365 administration and troubleshooting skills
• Exposure to Microsoft Azure and cloud technologies
• Windows Server administration and support
• Active Directory, Group Policy and user management
• Networking fundamentals (DNS, DHCP, TCP/IP, VPNs)
• Experience supporting desktop, laptop and end-user environments
• Strong troubleshooting and problem-solving ability
• Excellent communication and customer service skills
• Experience working directly with clients in a customer-facing role
• Ability to manage multiple priorities in a fast-paced environment
• Experience with 3CX, Intune or other modern workplace technologies highly regarded
• Current Driver's Licence and own vehicle
• Full Australian working rights in Australia

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