Liability Claims Consultant

So many reasons to CHUse CHU! 

We're Australia’s first and leading Strata Underwriting agency, with a commitment to leading the way in our industry, through focusing on Artificial Intelligence & Technology, Diversity & Inclusion and Environmental Sustainability.  

A career at CHU is a career of opporCHUnity. The opportunity to create, innovate and grow. When you join our team, you’re joining an industry leader with a track record for putting our people and our customers first. Despite being in 5 different locations across Australia, our hybrid working model and technology enables our people to be close-knit and connected.  

All about CHU 

CHU is part of the Steadfast Group; a top 200 ASX-listed company with $9.8 billion in total billings. As the market leader we protect over 100,000 residential strata properties across Australia, with almost half a trillion value insured. We are multi-award winners: back-to-back winners of the Underwriting Agency of the Year Award 2017, 2018, 2021, 2022 & 2023, Insurance Business Gold Award winner 2016 – 2018, and 2019 winner of ANZIIF Excellence in Workplace Diversity and Inclusion.

Working with CHU

When you join CHU, you will join a friendly and supportive team who are committed to your wellbeing and engagement. To support and reward you, we offer:

• Work where suits you best - we offer an inclusive and flexible hybrid work model
• Real connection and interaction - we offer Company wide team & ConnecCHUn Days 
• Hard work deserves recognition - competitive salary packaging and annual bonus scheme 
• Grow your future savings - employer matched superannuation contributions
• Take the stress out of the unexpected – access extra flexible leave for life’s ups and downs
• Celebrate the joy of parenthood - 18 weeks paid parental leave
• We support your charitable work - paid volunteer days
• Cut your monthly costs - paid SCI, Life Insurance and Travel Insurance
• Grow with us - professional development and study assistance
• Support when you need it most – extensive health & wellbeing initiatives
• Diversify your experience - Work and Travel Adventure Program 
• Family first - CHU are accredited as a Family Inclusive Workplace 2022/23 
• You can be you - CHU are recognised as an Inclusive Employer 2023/24 by the DCA

For further information, head to our careers page here https://www.chu.com.au/work-with-chu/our-benefits/ 

About the role

In this flexible location role you will manage National Liability Claims, as part of an industry award winning claims team delivering an ethical and economical claims decision that covers policy and legal liability. You will share your knowledge and expertise to develop the capabilities of the wider claims teams.

The position is diverse, and includes the following key elements:

• Manage a portfolio of technical claims, ensuring a “Concierge” claims service on every claim
• Undertake Broker and Strata Manager claims reviews
• Optimise claims timeframes via proactive management, vendor engagements and delivery against KPI’s
• Ensure quality claims outcomes with strict adherence to company procedures and standards
• Support wider team with liability related advice and technical support
• Keep up to date of any legislative changes and ensure compliance to industry regulations

The successful applicant will have the following skills and experience:

• Graduate Diploma in Law (or equivalent tertiary qualification)
• Prior experience (ideally 2 years plus) of liability claims handling (public liability, office bearer, legal defense expenses)
• Excellent negotiation and conflict resolution skills, coupled with time management and attention to detail
• Experience working alongside lawyers and other technical experts
• Able to apply critical and analytical thinking style to resolve problems
• Strong verbal and written communication skills

Our commitment to you

At the heart of CHU’s company culture is recognition of the value our team members bring to the workplace through their individual backgrounds, culture, strengths, creativity, ideas, shared experiences and access to a flexible work environment.

Every applicant is assessed on what they can contribute to CHU and how they as individuals can enrich our workplace both now and in the future.

We are a neuro-inclusive and disability aware employer and encourage applicants to openly request any adjustments they need. We are committed to creating a psychologically safe recruitment experience. Requests can be sent to [email protected]