Local Service Manager

Join our team and use your engaging leadership style to lead a team of service people to delivery high-quality service to our clients.

• Your chance to join a market-leading organisation
• Work within an experienced, supportive, and collaborative team environment
• Great package, onsite parking, and easy-to-reach location
  

Ready to take the next step in your career and share your passion for plants? Do you believe in the incredible benefits plants bring to indoor spaces, from improving air quality to enhancing well-being? If you're eager to make a tangible difference daily through beautiful installations by you and your team, we want to hear from you!

We're looking for a dedicated Local Service Manager, Installations to lead our talented team. In this role, you'll be instrumental in both developing our installers and ensuring the highest quality of our plant installations.

Experience, Skills and Attributes:

• Horticulture and/or landscaping experience is advantageous, but not essential.
• Experience managing a small team is required.
• Possess a full driver's license.
• Genuine passion for design, problem-solving, and hands-on work.
• People and customer-focused with a proven track record of providing effective customer solutions.
• Ability to collaborate effectively with demanding sales teams.
• A proactive approach to finding solutions to problems or proposing alternative, safe, and cost-effective methods.

Responsibilities:

• In-Field Training & Development: Spend 2-3 days a week in the field, providing hands-on training, supporting the sales team with custom and bespoke planters, and assisting with installations requiring a third installer.
• Operational Oversight: Manage weekly timesheet compliance and lead Monday calendar planning sessions in conjunction with the Operations & Sales Manager and LSM (Service).
• Team Development & Quality Assurance: Oversee new starter inductions, utilize our Quality Assurance Training Matrix to identify skill gaps and implement training plans, conduct two Performance assessments per installer annually, and perform 10 quality audits monthly on new installations.
• Specialized Support: Act as our Greenwall Specialist, handling installations and providing assistance.
• Meeting & Communication: Take ownership of all aspects of Pod Meetings, delivering content to the team in collaboration with the Operations & Sales Manager.
• Compliance: Ensure full compliance with SHE; incident and accident reporting procedures.

About us

At Rentokil Initial, we are proud to be the global expert in pest, hygiene and indoor plant care. What sets us apart is our people. We are a friendly and supportive team driven by a passion to help protect people, enhance lives and preserve our planet, every day.

From washrooms, to aged care homes, to office plantscaping and classrooms – we are there, ready, bursting with passion and pride to make a positive difference for our customers and communities.

We operate three brands: Rentokil Pest Control, Initial Hygiene and Ambius Indoor Plants. Our parent company, Rentokil Initial plc, employs more than 56,000 people across more than 80 countries, supporting over 5 million customers.