Maintenance Technician

The Maintenance Technician is responsible for maintaining Goodwill facilities, grounds, equipment, and building systems in a safe, functional, and attractive condition. This position performs preventative maintenance, routine inspections, repairs, custodial support, and groundskeeping activities to ensure facilities remain operational, compliant, and welcoming for staff, program participants, customers, and visitors. The Maintenance Technician supports the mission and vision of Goodwill Industries of Northern Michigan through quality facility maintenance and responsive customer service. 

Primary Responsibilities 

• Support the mission and vision of Goodwill Industries of Northern Michigan. 
• Interact professionally with employees, clients, customers, vendors, and community partners. 
• Respect and support individuals from diverse backgrounds. 
• Respond promptly to maintenance requests and work orders. 
• Maintain confidentiality when working in program and guest service areas. 
• Assist with special projects and perform other duties as assigned.  

Facility Maintenance 

• Perform routine building inspections and preventative maintenance. 
• Complete minor plumbing, electrical, carpentry, drywall, painting, and fixture repairs. 
• Replace filters, light bulbs, ceiling tiles, door hardware, and other building components. 
• Monitor and maintain HVAC, electrical, plumbing, and mechanical systems. 
• Identify and report repair needs, safety concerns, and hazardous conditions. 
• Assist with facility improvement and renovation projects. 

Grounds and Exterior Maintenance 

• Maintain parking lots, sidewalks, landscaping, and outdoor spaces. 
• Perform snow removal, salting, mowing, trimming, weeding, and seasonal cleanup. 
• Ensure exterior areas remain safe and presentable. 

Equipment and Asset Support 

• Operate and maintain maintenance equipment, power tools, and custodial machinery. 
• Assist with furniture, appliance, and equipment moves. 
• Maintain maintenance inventories and order supplies as directed. 
• Keep workspaces, storage rooms, and maintenance areas organized. 

Safety and Compliance 

• Follow all Goodwill safety policies and procedures. 
• Participate in emergency response and facility evacuation efforts. 
• Maintain required maintenance records, inspection logs, and work order documentation. 
• Promote a safe environment for staff, guests, customers, and visitors. 

Education and Experience 

• High school diploma or GED preferred. 
• Two years of maintenance, facilities, construction, property maintenance, or related experience preferred. 
• Experience using power tools and maintenance equipment. 
• Valid Michigan driver's license. 
• Valid Chauffeurs license or CDL, or ability to obtain within first 14 days of employment. 
• Must pass pre-employment drug screen as required by DOT regulations and maintain DOT medical examiner’s certificate. 
• Motor vehicle record must meet organization and DOT standards. 

Knowledge, Skills, and Abilities 

• Knowledge of building maintenance practices and repair techniques. 
• Basic understanding of plumbing, electrical, HVAC, carpentry, and painting. 
• Ability to read instructions, safety documents, and equipment manuals. 
• Strong problem-solving and time-management skills. 
• Ability to work independently with minimal supervision. 
• Excellent customer service and communication skills. 
• Ability to prioritize multiple tasks in a fast-paced environment 

Physical Requirements 

• Ability to stand, walk, bend, kneel, crawl, climb, and reach throughout the workday. 
• Ability to work on ladders and lifts. 
• Ability to lift up to 50 pounds routinely and up to 100 pounds occasionally with assistance. 
• Ability to work indoors and outdoors in varying weather conditions. 
• Ability to safely operate maintenance, landscaping, and snow-removal equipment.  
• This position is considered a Safety Sensitive position and is subject to zero tolerance under the Goodwill Industries of Northern Michigan Drug Free Workplace Policy. 

Typical Duties 

• Respond to facility work orders. 
• Change HVAC filters. 
• Repair doors, locks, shelving, and fixtures. 
• Complete painting and drywall patching. 
• Perform plumbing repairs such as faucets, toilets, and drains. 
• Maintain facility grounds and parking lots. 
• Support safety inspections and regulatory compliance activities. 
• Assist with vendor coordination and contractor oversight.