Major Account Manager

At the heart of our service offering are our people and our promise to deliver a no better logistics experience. efm Logistics is leading as the largest 4PL provider in Australia & NZ, meaning we do much more than just ship goods. We design, build, manage and provide integrated, optimised supply chain solutions.

Due to successful growth of the business, we are looking for a solution-focused, curious and analytical Major Account Manager to join our high performing and customer-centric Service Delivery Team in Moorabbin.

As a Major Account Manager at efm, you will partner with customers to find solutions and deliver efficiencies within their supply chain. You will develop a deep understanding of customer requirements within your dedicated portfolio and provide valuable insights and expertise that enable us to navigate the complexities of logistics environment and solve problems quickly.

To find out more about the role from one of our Account Managers, follow this link - https://www.youtube.com/watch?v=expJCS7Uv4I

As a Major Account Manager, you will be required to:

• Build strong long lasting multi-level relationships with customers
• Contact customers on a regular basis to ensure clarity on projects and timeline
• Provide operational assistance with an onsite presence
• Provide continuous improvement from a business perspective and demonstrate understanding of our customer and market insights, including strategic consultancy
• Deliver a no better experience resulting in the ongoing improvement of our NPS results
• Focus on delivering the best logistics experience at all aspects of the supply chain resulting in the retention and extension of accounts
• Provide insightful and value add reports and analysis on solution performance and opportunities for greater efficiencies
  

Experience required:

• 2+ year’s work experience in an Account Manager/Project Manager role, preferably with a focus on Supply Chain Management
• Strong process focus, specifically in relationship management
• Deep understanding of commercial drivers of business
• Proven analysis, problem solving, decision making and negotiation skills
• Able to quickly navigate complex logistics scenarios and find the best solution
• Relentless passion for providing a no better customer experience
• A solution focused orientation
• Enjoy working in a fast-paced and challenging environment

Why should you join efm Logistics?

• Attractive remuneration scheme with uncapped earning potential
• We set you up for success! You will be provided a structured induction ensuring you have sound knowledge of your role in the business, as well as an understanding of the broader departments that create efm
• Investment in you and your career development! Encounter opportunities to expand your skillset and as we expand and achieve further scale, there is plenty of room for growth
• An energetic and supportive culture, where we challenge each other to do it better
• An opportunity to be part of an industry leader
• We take the time to connect through company functions and team building activities
• Modern office space in the heart of the ever-evolving Morris Moor complex with onsite parking and cafe
• A chance to give back to the community! Partner with 2 charities, volunteering time to make a difference and contribute to the positive impact they are having both locally and internationally