Managed Services Coordinator

About Us

Join a business that’s growing, innovating, and shaping the future of print technology.

At Konica Minolta, we’re not just keeping pace with change, we’re driving it. From advanced printing and scanning to cloud solutions and robotics, our award-winning technologies empower businesses to move information faster and smarter. As we continue to expand and evolve, we’re looking for passionate people to join us on this journey. We’re proud to offer workplace flexibility, champion diversity, and create an environment where wellbeing and inclusion are at the heart of everything we do. If you’re ready to be part of a team that values ideas, collaboration, and growth, this is your opportunity.

About the role

We are seeking a proactive and detail‑oriented Managed Services Coordinator to join our national Managed Services team. Reporting to the National Manager, Field Service, National Manager, PMO, this role plays a key part in supporting service delivery, administration, and reporting across multiple teams and stakeholders.

This is an excellent opportunity for an organised coordinator who enjoys working across varied tasks, engaging with stakeholders, and supporting operational excellence.

Key Responsibilities

In this role you will:

• Monitor and support the National Service Delivery and Field Service inboxes, resolving escalated issues as required
• Review and approve same‑day delivery requests from an outsourced Level 1 helpdesk
• Support State Service Delivery Managers with uniform ordering for Service Technicians
• Assist with monthly service order data corrections for KMI reporting and end‑of‑month billing
• Coordinate travel requests for field technicians for training and service requirements
• Create, maintain, and manage Purchase Orders for the Managed Services team
• Provide ad‑hoc reporting and data administration support when required
• Administer project creation for PMO, IIM, Print Management, and Premium Support teams
• Run and monitor timesheet reports, following up to ensure accurate and timely submissions
• Administer monthly invoicing across PMO, IIM, Print Management, and Premium Support teams
• Review HP product care packs, monthly billing, and annual HP contracts, ensuring alignment with SAP contracts

What You'll Bring

You are highly organised, adaptable, and confident managing multiple priorities. You bring a strong customer and stakeholder focus and take pride in delivering accurate, high‑quality work.

You will have:

• Hands‑on experience with systems such as SAP (preferred)
• Advanced skills in Microsoft products
• Strong problem‑solving and critical‑thinking ability
• Excellent attention to detail
• The ability to work independently and proactively
• Strong interpersonal and stakeholder engagement skills
• Proven ability to prioritise competing deadlines in a busy environment

• Valid working rights in Australia

As per Konica Minolta compliance procedures, the successful candidate will be required to undertake background checks.

What can KM offer you?

We’re proud to be Certified™ by Great Place To Work®, reflecting the commitment we make to building a positive, inclusive and empowering culture.

At Konica Minolta you will enjoy a collaborative team culture where you will be supported and empowered to contribute your ideas and identify opportunities to develop your team and yourself. We are dedicated to the values of diversity and inclusion and have a firm commitment to ethical practices and corporate responsibility.

Equal Opportunities

We are committed to providing equal opportunities and actively encourage applicants from all backgrounds to apply for our roles, regardless of gender, age, sexual orientation, ethnicity, religion, or disability. If you require any adjustments/assistance during the recruitment process, please reach out to [email protected]

Join our Team and thrive in an environment built on strong Collaboration, continuous Learning, and personal Growth. Every day at Konica Minolta is an opportunity to share your Ideas, influence Change and engage with colleagues from diverse backgrounds and experiences.