Manager Broker Conduct and Investigations

Do work that matters:

We are seeking an experienced risk and investigations professional to lead complex broker conduct matters across the third-party channel. This role plays a critical part in protecting the Group by ensuring robust investigation outcomes, strong governance, and effective consequence management aligned to regulatory expectations.

You will be responsible for identifying and managing broker misconduct, fraud, and compliance risks, while providing trusted advice to senior stakeholders and strengthening governance frameworks across Home Buying.

On any given day you will:

• Lead end-to-end investigations into broker misconduct, fraud, and regulatory breaches.
• Assess broker-introduced loan files and intelligence sources to determine risk exposure and underlying drivers.
• Deliver clear, evidence-based findings and recommendations aligned to internal frameworks and regulatory standards.
• Recommend appropriate outcomes in line with the Broker Consequence Management Framework.
• Ensure all investigations and decisions are consistent, well-documented, and defensible for audit and regulatory review.
• Identify emerging risks, systemic issues, and control gaps, and drive improvements.
• Engage and influence stakeholders across Sales, Credit, Risk, Compliance, Legal, and external partners.
• Support escalation of significant matters to senior leaders and governance forums.
• Contribute to audit, assurance, and risk forum activities.

Your experience looks like:

• Strong knowledge of NCCP, responsible lending obligations, and regulatory frameworks.
• Proven experience in complex investigations, misconduct, or fraud risk management.
• Deep understanding of risk management, governance, and consequence management frameworks.
• Highly developed analytical and problem-solving capability, with strong attention to detail.
• Ability to influence and engage senior stakeholders across business and risk functions.
• Excellent written communication skills, with the ability to produce clear, concise, regulator-ready outputs.

Why join us?

You'll be part of a high-impact team responsible for maintaining trust in the broker channel and strengthening the Group's control environment. This role offers significant exposure to senior stakeholders, complex investigations, and risk management across Home Buying.

At CommBank, we support our people with the flexibility to balance where work is done with at least half their time each month connecting in office. We also have many other flexible working options available including changing start and finish times, part-time arrangements and job share to name a few. Talk to us about how these arrangements might work in the role you're interested in.

If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through Sidekick to submit a valid application. We're keen to support you with the next step in your career.

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Advertising End Date: 08/06/2026