Manager on Duty – Pitt Street, Sydney

Meriton Suites currently has an opportunity available for a Manager on Duty to join our tight-knit Pitt Street team. 

About the Role

As a Manager on Duty, you will manage the day-to-day operations of our Front Office team. You will work closely with the property’s senior management team to ensure an excellent guest experience. 

You will have access to Meriton Suites benefits including discounted hotel stays across Sydney, Brisbane, the Gold Coast, Canberra and Melbourne.

Your key responsibilities

• Manage and develop the Front Office team to drive service excellence.  
• Manage the guest arrival and departure experience.
• Monitor room allocations. 
• Ensuring daily and nightly front desk tasks are actioned and completed.
• Ensure Meriton Suites standards, policies and procedures are adhered to. 
• Act as a point of escalation for customer issues, complaints and problems to ensure a high level of customer satisfaction and quality service is maintained. 
• Promote a strong team culture across the Hotel including developing and maintaining interdepartmental relationships. 

To be successful in this role you will have 

• Similar experience in a 4-star or 5-star hotel. 
• Working knowledge of a Property Management System preferably Guest Centrix or similar.
• Excellent verbal communication skills. 
• A passion for the hospitality industry.
• Impeccable grooming and presentation. 
• Ability to drive a strong team culture. 
• First Aid certificate or ability to gain. 
• Full availability to work a 7-day rotating roster. 

About Meriton Suites

Meriton Suites is Australia’s largest owner-operator of apartment-style hotel suites, with 23 incredible locations and 6,204 suites, giving every guest a guarantee that they are staying in the best accommodation in Australia. Our award-winning hotels have continually been ranked the best in each location on many traveller review websites. For over 20 years, Meriton Suites has been the market leader in apartment-style hotel accommodation, conveniently located across Sydney, Brisbane, Gold Coast, Canberra and Melbourne.

For more information on Meriton Suites including our national expansion pipeline please visit https://www.meritonsuites.com.au/  

Join us 

If you would like to be considered for this opportunity, please click on the Apply Now tab below.

Only short-listed applicants will be contacted within 7 days of application. Permanent residents only may apply. Please note that we will not consider external agencies as recruitment for this role is handled internally.