Manager on Duty - Start Immediately

About DORSETT

Dorsett Melbourne is located in the West Side Place development precinct within Melbourne CBD. The hotel consists of 316 guestrooms and suites. It also features a wide range of dedicated amenities such as pool, jacuzzi pool, gymnasium, restaurant, Club Lounge, Lobby bar, meeting rooms and relaxation area.

Dorsett expansion continues, with Dorsett Gold Coast opening in 2021, followed by Melbourne in April 2023, with Brisbane and Perth to come. Joining 55 other Dorsett Hospitality International properties across 25 major cities.

Dorsett Hospitality International is one of Asia’s fastest-growing hotel groups. Since the group’s establishment in Hong Kong in January 2007, Dorsett has grown by leaps and bounds with hotels across China, Malaysia, Singapore, Japan, Australia, the United Kingdom, and Continental Europe; more properties are planned in the development pipeline.

Why DORSETT

• Access to 50% off our hotels globally and 30% at our Australian Restaurants
• Great central location Melbourne CBD with public transport at our doorstep
• Professional development
• Friendly, supportive and close knit team
• Staff meal provided each shift
• Award rates
• Excellent benefits including Birthday Leave and EAP access

Responsibilities

An exciting opportunity is available for an experienced Duty Manager to join us here at Dorsett Melbourne. Reporting to the Front Office Manager, you will be responsible to guide the team to ensure all guests have a positive and memorable experience with Dorsett Melbourne.

You day will include:

• Support the Front Office team with all things guest related, including checking in and out, valet and Executive Lounge
• Champion the guest journey and be the escalation point for any guest feedback, including making decisions to ensure a great result is achieved
• Lead by example as a solid communicator which includes coordinating with housekeeping and engineering teams
• Have an excellent understanding of the hotel, promote facilities and have great knowledge of the local area
• Lead the hotel in the absence of the GM and EAM
• Be responsible for the training and coaching of the Front Office team members
• Work closely with the housekeeping department to improve guest services and foster cross-departmental communication.
• Work closely with the Engineering team to ensure maintenance requests are attended to in a timely matte.
• Manage guest service requirements and planning about guest arrivals, departures, and requirements during the stay.
• Handle guest complaints and concerns promptly, ensuring resolutions that meet or exceed expectations.
• Coordinate and fulfill special requests from guests, such as room arrangements, celebrations and VIPs
• Manage rostering, payroll, operating expenses for the Front Office department as required.

About YOU

• You possess a true love and interest in hospitality and more importantly the hotel sector. Previous front office experience required
• You are a strong communicator and have the skills to deal with people and show empathy
• You are comfortable providing training, feedback and guidance to the team
• You have the ability to work comfortably supervising a team and work across various rostered shifts, including mornings, evening shifts, overnights. weekends and public holidays
• You hold, or are willing to apply for an RSA Certificate
• Full Australian driving license is preferred

If you are someone with a passion for the hospitality industry we encourage you to apply for this exciting opportunity at Dorsett Melbourne. Join our team and be part of the success of our growing hotel business!

Diversity

We value diversity and aim to build an inclusive environment that champions, embraces and respects differences. We support and encourage applications from Aboriginal and Torres Strait Islander people, and people of all abilities, cultures, sexual orientation, and genders.

We’d love to meet you

If you have the skills, experience and motivation to succeed in this role, please take the next step and submit your application