Manager - Operational Resilience

Sitting in Business Services, our Operational Resilience team oversees the firm's Operational Resilience and Business Continuity Program, working with stakeholders to ensure the firm's ability to withstand and recover from disruptions. Our diverse and multidisciplinary team brings together skills in operational resilience, business continuity planning, and stakeholder engagement to review, recommend, and implement strategies to support the firm's resilience. This role is open to Melbourne and Sydney locations. 

Your Opportunity

Forming part of the operational resilience team, your role will cover the below responsibilities:

• Supporting the implementation, maintenance, and continuous improvement of the firm's Operational Resilience and Business Continuity Policy, Framework, Strategy, Plans, and related documents.
• Executing initiatives and projects to enhance operational resilience, aligning with the firm's strategic objectives.
• Engaging with and supporting senior stakeholders, including State Chairs, Divisional COOs, Partners, and Service Leads, in preparation for, during, and after the response to incidents or disruptive events.
• Conducting Business Impact Analysis and Operational Risk and Resilience reviews.
• Facilitating the development, review, and maintenance of response plans and manuals, including business continuity, crisis management, and location response team plans.
• Designing and delivering incident, crisis, and business continuity exercises, and completing post-exercise reporting to identify and incorporate lessons learned into response plans, training, and awareness.
• Overseeing and supporting the development, configuration, and maintenance of technology platforms, systems, and websites.

How are you extraordinary?

You are a strong communicator with excellent stakeholder engagement skills. 

You are a natural problem solver and able to find solutions from difficult situations. 

You are a team player and have a collaborative nature to work. 

Your Experience

At KPMG, we believe diversity of thought, background and experience strengthens relationships and delivers meaningful benefits to our people, our clients, and communities. To be considered for this opportunity, your qualifications, skills & experience could include:

• Leadership and management skills to lead and manage a team, promote a culture of resilience, and inspire staff.
• Risk assessment and management expertise to identify, analyze, and evaluate potential risks, and implement mitigation strategies.
• Business continuity planning experience in developing, implementing, and maintaining plans.
• Incident management capabilities to effectively manage incidents, coordinate response efforts, and facilitate recovery.
• Excellent crisis communications skills, both written and verbal, to convey important information to stakeholders and provide guidance.
• Regulatory and industry knowledge, including familiarity with APRA CPS 232 and ISO 22301:2019.

• Relevant qualifications and demonstrable experience.
• Registration with a relevant industry or professional body (preferred).

KPMG is a professional services firm with global outreach and deep sector experience. We work with clients across an array of industries to solve complex challenges, steer change and enable growth. 

Our people are what make KPMG the thriving workplace that it is and what sets us apart is that we know great minds think differently. Collaborate with a team of passionate, highly skilled professionals who’ve got your back. You’ll build relationships with unique and diverse colleagues who will provide you with the support you need to be your best and produce meaningful and impactful work in an inclusive, equitable culture.

At KPMG, you’ll take control over how you work. We’re embracing a new way of working in many ways, from offering flexible hours and locations to generous paid parental leave and career breaks. Our people enjoy a variety of exciting perks, including retail discounts, health and wellbeing initiatives, learning and growth opportunities, salary packaging options and more.

Diverse candidates have diverse needs. During your recruitment journey, information will be provided about adjustment requests. If you require additional support before submitting your application, please contact the Talent Attraction Support Team.

At KPMG every career is different, and we look forward to seeing how you grow with us.