Manager, Phone Triage, Mental Health, Drugs & Alcohol Service

 Employment Type -  Temporary Part Time

Hours per fortnight - 48 

Job Category - RPN5, SW5, OT5, Psycologist4

Req Id - 9472 

• Broaden your leadership experience in a fast-paced, supportive acute team


• Make a real impact for consumers, families and carers across our region


• Part time temporary opportunity until 30/06/2027

About the role

Our Acute Intervention Services (AIS) are often the first point of contact for people experiencing mental health distress in our community. Mental health phone triage is at the heart of this. It connects consumers, families and carers with timely, responsive care, and it ensures seamless transitions into and out of acute community treatment. Our services are grounded in recovery-oriented practice and are committed to high-quality, innovative and evidence-based care.

In this senior leadership role, you'll lead the phone triage service and help shape the model of care for acute community treatment across MHDAS. Working closely with the Program Manager, AIS, you'll oversee clinical workflow, operations and budget. You'll build strong partnerships with internal and external stakeholders, and you'll use data to drive service improvement. This is an opportunity to make a real impact for a passionate leader who brings vision and energy to a fast-paced acute environment.

Key Responsibilities

• Lead and support a skilled multidisciplinary team, fostering a positive, engaged and accountable culture


• Shape and embed the acute community model of care, ensuring recovery-oriented, evidence-based service delivery


• Drive quality, safety and continuous improvement through data analysis, KPI reporting and effective budget management

What We Are Looking For

You're an experienced mental health leader with a strong background in acute community settings and a proven ability to lead teams through complexity and change. You're confident with data, skilled at negotiating outcomes, and committed to putting consumers and their families at the centre of care.

• Professional qualifications and registration in a relevant health discipline, such as nursing, occupational therapy, social work or clinical psychology


• Significant clinical and leadership experience in acute mental health, ideally in community settings


• Current Victorian driver's licence

Position Description

Please note Barwon Health will only contact you via our official email and never use unconventional means, such as text messaging or other services.

Barwon Health staff benefits

• Excellent working conditions and a strong sense of job satisfaction


• A vibrant staff wellbeing program and access to our 24/7 Employee Assistance Program


• Extensive professional development opportunities


• Attractive salary packaging benefits
  
  
  
  • Living expenses capped at $9,010
  
  
  • Meals and entertainment capped at $2,650
  
  
  
  

For more information about working at Barwon Health, please click Here

Diversity and Inclusion

Barwon Health is an inclusive and welcoming employer, committed to reflecting the diverse communities we serve. We value and celebrate people of all genders, sexual orientations, cultural backgrounds, faiths, abilities, family structures, and identities, and encourage applications from Aboriginal and/or Torres Strait Islander peoples, people with disability, culturally and linguistically diverse communities, and members of the LGBTIQA+ community.

Child Safety

We are strongly committed to the safety and wellbeing of all children and young people. Click here for further information on the Victorian Government’s Child Safe Standards: About Child Safe Standards | Victorian Government (www.vic.gov.au)

Additional information

If you need adjustments to participate in the recruitment process, please contact us at [email protected]

All appointments are subject to:

• Satisfactory Police Record Check


• Immunisation Status Clearance


• Working with Children Check (if applicable)

To apply, you will need a resume and a tailored cover letter outlining your skills, experience, and suitability for the position in line with the requirements of the position description. Please note: We do not accept resumes via email.

Barwon Health does not accept unsolicited resumes from recruitment agencies. Candidates must apply directly through the official recruitment portal.

Contact person: Sarah Stein, Manager, Phone Triage 
Email:[email protected]

Application closing date: Friday 16, October 2026

Internal applicants:
If you are currently employed at Barwon Health, please ensure you sign in via the Employee Login on the external Careers Page or access the Careers Page through the intranet before applying.

Shortlisting may commence prior to the closing date - early applications are encouraged.