Manager - Specialist Disability Accommodation Services

Your role as our Manager for Specialist Disability Accommodation Services

In this role you will oversee the effective and efficient operations of a specialist disability accommodation service. You will coach, mentor and supervise a team that includes Registered Nurses, Disability Support Workers, Therapy Assistant, Community Access Facilitator, Cooks and Hospitality staff. The right person for this role will ensure holistic and effective customer service delivered to prospecting and existing residents.

Key responsibilities of this role include:

• Effectively and efficiently managing the service ensuring that the needs and requirements of residents are met in accordance with the Human Services Quality Framework, NDIS Quality and Safeguards Commission and all other related legislation and compliance regulations.

• Undertaking performance management, workforce planning, rostering, recruitment, orientation and training for all staff.

• Contributing to the preparation of the budget and service plans on an annual basis for the service and be accountable to achieve budgeted revenue and costs.

• Participating in the development and maintenance of individual SILS and RoC’s to best determine levels of support for current and future residents.

• Effective team management invoking a positive collaborative team culture.

• Providing exceptional customer service to all participants, families and external stakeholders.

What We Offer

• Salary Packaging: As a not‑for‑profit employer, we offer generous salary packaging benefits that help maximise your take‑home pay. You can package up to $15,900 each year on everyday living expenses and up to $2,650 on meals and entertainment reducing your taxable income and giving you more in your pocket.

• Flexibility and Balance: Life is full of demands, and we understand that everyone’s situation is different. Where practicable, we offer a range of flexible work options to help you achieve the balance that works for you.

• Wellbeing Support: Access to discounts on private health insurance and gym memberships, and free, confidential counselling through our employee assistance program. 

• Team Culture: Be part of a collaborative and supportive team that values your skills and wellbeing.

What We’re Looking For

• Background and experience in overseeing/managing service provision to people with a disability and/or people with complex medical support requirements.

• Completed tertiary qualifications in a related field.

• Capacity to work with a team environment to develop supports and/or support services around the needs of people with disabilities, particularly relating to their needs and wants.

• Knowledge and success in leading a group of multi-disciplinary staff.

• Ability to work within financial parameters, including taking responsibility for the preparation and achievement of budgets and KPI / Benchmark reporting.

• Highly developed interpersonal, verbal and written communication skills, including strong networking and influencing skills with the ability to effectively lead and manage diverse internal and external stakeholder requirements.

A Valuable Addition, Yet Not a Must-Have!

• Experience in supported accommodation delivery or NDIS experience is highly regarded.

Essential Requirements

• Proof of COVID-19 vaccination status (or as required by legislation and WMQ policy)

• Relevant probity checks required by legislation and WMQ Limited policy.

• Current Driver’s Licence and willingness to travel for work

Apply Now!

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Join a Team Where Your Work Truly Matters

Our Supported Disability Accommodation & NDIS Accommodation team is dedicated to creating safe, inclusive, and empowering environments where individuals with disability can thrive. We focus on providing personalised support that promotes independence, dignity, and quality of life. Through compassionate care and a commitment to meaningful outcomes, we help residents feel at home while keeping them connected to their community and pursuing their goals.