Manager, Strategic Accounts

At Playlist, life's richest moments happen when people step away from screens to move, connect, explore, and play. We're building the definitive platform for intentional living, connecting people with inspiring experiences in fitness, wellness, and beyond. With popular brands like Mindbody and ClassPass, Playlist empowers businesses and individuals, making it effortless for aspirations to become actions. Join us in reshaping technology's role to foster meaningful, real-world connections.

Mindbody equips wellness entrepreneurs with technology to support thriving businesses and create exceptional experiences. Innovation and curiosity drive our culture, connecting businesses and individuals through cutting-edge solutions. Join us if you're passionate about enhancing wellness through technology.

• Set the strategy for the Strategic Accounts team and own team revenue and retention goals


• Build, launch, and lead programs that improve account health, adoption, and growth across strategic accounts


• Lead solution development that addresses customer needs, coordinating the right internal partners to deliver


• Grow profitable sales volume within assigned accounts by aligning to customer outcomes and strategic objectives


• Proactively assess, clarify, and validate customer needs through ongoing, structured engagement


• Strengthen executive relationships and elevate Mindbody as a trusted partner, not just a vendor


• Expand relationships through additional products and offerings, guiding the end-to-end approach and process


• Serve as a consistent point of contact for strategic customers, ensuring clear communication and follow-through

• 5+ years owning Enterprise or Strategic account relationships, including retention and growth outcomes


• 3+ years of people leadership experience, ideally supporting large or complex accounts


• Strong analytical skills and business judgment, with the initiative and flexibility to operate in a fast-paced environment


• Proven ability to balance strategic planning with hands-on execution and day-to-day customer priorities


• Experience building strong relationships with senior business leaders, entrepreneurs, industry leaders, and studio owners


• Ability to think analytically and apply learnings to complex client situations


• Track record of evaluating and developing talent, building a high-performing team culture


• Comfort with web technologies, CRM, and sales enablement tools; fitness and beauty industry experience is a plus; SaaS experience strongly preferred