Market Manager, Australia (Sydney)

Airbnb was born in 2007 when two Hosts welcomed three guests to their San Francisco home, and has since grown to over 4 million Hosts who have welcomed more than 1 billion guest arrivals in almost every country across the globe. Every day, Hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.

Important: Candidates have to be based in Sydney, Australia to be considered for this role

The Community You Will Join

Hosts are our brand and enable amazing travel experiences for our guests. The mission of the Supply team is to make hosting appealing, rewarding and easy. We are building capabilities that allow us to recruit and retain hosts at a global scale.

The Difference You Will Make

As Market Manager based in Sydney, you will be responsible for the supply health and growth in key markets across Australia and New Zealand, by managing professional host accounts and supply acquisition of high-quality inventory. Focusing on these responsibilities, you will build Airbnb’s strong market presence in your assigned region by collaborating with other teams as the local in-market expert. As someone who knows the Airbnb mission and values inside out, you will drive all phases of supply acquisition and market success, including acquisition strategy development, generating and converting supply leads, and strategic partners relationship management, as well as creating them from scratch. You will help develop and iterate scalable localised supply management strategies for both developed and highly competed market destinations and nascent and relatively untapped new markets ultimately ensuring our long-term market success.

A Typical Day

• Build and manage partner relationships within assigned territory
• Directly manage top-tier accounts to meet and exceed quarterly/annual sales goals
• Proven ability to handle operational complexity and ability to maximise the impact of resources
• Experience designing regional sales and strategic account plans
• Build and manage partner relationships within assigned territory consisting of several hundred Professional Host accounts
• Contribute to the go-to-market strategy within your assigned markets
• Analyse data and utilise data-driven recommendations to identify and action on strategic opportunities in your region to increase sales
• Maintain a baseline understanding of the technical integration of various software partners to provide the appropriate support to your clients
• Represent Airbnb in external meetings with Professional Hosts and at industry conferences in your market
• Educate clients on all significant product changes and cascade feedback on product and policy to the relevant internal stakeholders
• Hold regular optimisation consultation calls and business reviews with your partners
• Develop deep knowledge of your assigned geographic markets and become the go-to source for all information relating to local trends and market dynamics for internal and external partners
• Work cross-functionally with marketing, communications, public policy, and customer support teams to ensure our long-term market success
• Responsible for the growth, success, support and retention of Professional Hosts in your assigned markets.
• Develop strategies to acquire Hosts in high demand locations, through scalable tactics, e.g. email campaigns, webinar, in-product notification and more.
• Design and implement Hosts engagement strategies by localising global levers or developing unique local levers, focused on improving the performance of Hosts.
• Implement scalable programs that ensure Hosts maintain high hosting standards that deliver belonging and connection to Airbnb guests.

Your Expertise:

• 6+ years of experience in new sales, account management, customer success and partner support
• 2+ years of hospitality, travel or technology industry experience (nice to have)
• Strong time management and prioritisation skills
• Proven track record of being able to effectively work a leads pipeline and/or a book of business
• Excellent communication and presentation skills and ability to communicate effectively with clients via phone, email, and in-person
• Proficient quantitative skills and proven ability to interpret and apply data throughout your day-to-day work
• The ability to get things done with constantly changing priorities, projects and deadlines
• Available to travel to assigned markets
• Passion for Airbnb, travel, and the sharing economy - being an Airbnb host is a plus
• Proven experience working cross-functionally
• Ability to work at both strategic and tactical levels, with a proven track record to execute in ambiguous environments
• Ability to work within tight deadlines, adjust to changes in priorities, and balance short-term needs with long-term strategic initiatives
• Highly proficient in using CRM software, specifically in working with leads, opportunities and other core objects - Salesforce experience is a plus
• Charismatic self-starter who is resourceful and self-sufficient
• Fluency in English

Our Commitment To Inclusion & Belonging:

Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.