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Market Research & Insights Manager, Consumer (12 Month Fixed-Term Contract)
We're REA
REA Group is not your average digital business. From humble beginnings in a garage in Melbourne’s east in 1995, we have grown into a leading global digital business, specialising in property.
With bold and ambitious goals, we are changing the way the world experiences property. No matter where you're at on your property journey, we're here to help with every step - whether that's finding or financing your next home. Our people are the key to our success. At the heart of everything we do, is a thriving culture centred around high performance and care. We are purpose driven and collaborative, which drives innovation and our ability to make a real impact. As such, we’re proud to be named in Australia’s “Top 5” Best Workplaces two years in a row, as well as being recognised as a Best Workplace for Women.
Where the team fits in
The Market Research & Insights Manager will join an established team of Market Research & CX specialists. The team lead the largest feedback and research programs at REA to gain a deep understanding of our customers and audience.
Sitting within the Customer Excellence team, they have established themselves as ‘business partners’ meaning they service the needs of the entire business. Naturally, this requires the generation and communication of insights on Consumers (site and app visitors) and Customers (real estate agents) across the core business units in order to provide strategic recommendations to inform product development, sales and marketing.
What the role is all about
We love our audience and through our consumer channels, we seek to understand them as much as we can. We do this through a number of research and insights touch points. This role will be required to review, refine and manage these. These include (but not limited to):
You will also work across:
The role is hands on to get the necessary things done. But much freedom in generating good ideas and making them happen!
Who we’re looking for
Experience
Skills
Personal Attributes
The REA experience
The physical, mental, emotional and financial health of our people is something we’ll never stop caring about. This is a place to learn and grow. We’re committed to your development – both professionally and personally. Your experience with us is something we take seriously.
We offer:
Our commitment to Diversity, Equity, and Inclusion
We are committed to providing a working environment that embraces and values diversity, equity and inclusion. We believe teams with diverse ideas and experiences are more creative, more effective and fuel disruptive thinking - be it cultural and ethnic backgrounds, gender identity, disability, age, sexual orientation, or any other identity or lived experience. We know diverse teams are critical to maintaining our success and driving new business opportunities. If you've got the skills, dedication and enthusiasm to learn but don't necessarily meet every single point on the job description, please still get in touch.
If you like the sound of us, then we think you should apply today. We're proud to be Circle Back Initiative Employer and we commit to respond to every applicant. While we're looking at your application, and preparing to come back to you with an update, why not get to know us a bit more through our various social channels?
We are an Australian-based digital media company with a passion for real estate.
Our leading brand is Australia’s biggest property resource, realestate.com.au. We also operate the number one commercial property site, realcommercial.com.au, and have businesses that help property developers and other brands advertise with us. Whilst we live in Australia, we’ve also got ventures in Asia and North America, and have the vision of expanding our footprint further. Everything we do is driven by our purpose to ‘change the way the world experiences property’ – from product innovation to our international investments.
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City Of Yarra, Vic, Melbourne Cbd & Inner Suburbs; Melbourne; Victoria
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