Marketing Expert - Marketing Operations & Safe Business - 6 months fixed term contract

As Marketing Expert - Marketing Operations and Safe Business, you'll be at the heart of how we keep our marketing and communications safe, clear and compliant - from obligation training and regulatory readiness, through to control design and risk guidance.

In this 6 month fixed term contract , you'll play a key part in strengthening our risk culture, uplifting our controls and empowering our most creative people to confidently deliver work that meets both brand and regulatory expectations.

What you'll do

• Maintain effective Line 1 risk oversight by supporting the end-to-end marketing risk rhythm, including timely management of risk events, issues, reporting, and control testing.
• Increase marketing risk capability and confidence by equipping teams with practical training, tools, and resources that enable clear understanding and consistent application of marketing and communications obligations.
• Reduce risk friction while protecting outcomes through the design, implementation, and continuous improvement of pragmatic controls that support safe, efficient marketing delivery.
• Strengthen business decisions within risk appetite by acting as a trusted Line 1 advisor, providing clear, commercially balanced risk advice to cross-functional partners.
• Improve efficiency, consistency, and control by streamlining workflows, reducing manual processes, and embedding risk requirements into platforms such as MRM and DAM.
• Deliver aligned, workable risk solutions by collaborating closely with Legal, Compliance, ODCR, Brand, Product, Audit and other 3LoD stakeholders.

What we're looking for

• Experience in marketing, risk or conduct risk. Preferably in regulated industries like banking, insurance or financial services.
• Proven understanding of regulatory frameworks, legal risk and approval governance for customer communications.
• Proven experience leading or contributing to event and issue management, issue remediation, control testing and audits
• Exceptional facilitation and communication skills. You'll run training sessions, lead change with senior stakeholders, and provide constructive, clear feedback.
• Confidence influencing stakeholders with competing priorities, including senior marketing, legal and compliance partners
• Ability to balance commercial objectives with brand integrity and risk management
• High attention to detail with excellent written and verbal communication skills

What's in it for you?

• Discounted ING Health Insurance
• An additional Rest Day to support your wellbeing
• An IMPACT day to volunteer on approved sustainability activity

About Us

At ING, we're all about making life simpler and more rewarding - for the people who bank with us, the team members who work with us, and the communities we're proud to support. Joining ING means stepping into an environment where your individuality isn't just welcomed - it's celebrated. We've built a culture that's fun, inclusive, and supportive, giving you the freedom to be yourself, so you can do your thing.

Whether you're taking ownership of exciting projects, thinking outside the box, or working with global colleagues, you'll find ING is the kind of place where growth isn't just a possibility; it's a promise. As a WGEA Employer of Choice for Gender Equality and Family Inclusive workplace, you'll feel the difference in how we value and champion our people.

We make hiring decisions based on your skills, capabilities, and how you align with our values - not on ticking every box. So, if you're interested but don't meet all the criteria, we encourage you to apply. We're invested in fostering a diverse and inclusive workplace where everyone feels like they belong. We're your allies in helping you do your thing during the recruitment process, so let us know (email below) if you require any support or adjustments when you apply

Sound like your kind of vibe? We can't wait to hear from you!

(One last note: We operate using a direct talent sourcing model, so no agency introductions, please.)

ING is Australia's most recommended bank according to RFI Global's Consumer Atlas Survey, January-June 2025 (n = 29,510) when compared to customers of the 10 largest ADIs operating in Australia.

Need more?

Contact: Skye Griffiths on [email protected]

For support and adjustments, including DEI, LGBTQI+ confidential application support enquiries: [email protected]

Applications close Monday 2 March

Before you apply
Here at ING we consider employee development to be important and encourage existing employees to apply for suitable internal positions. It is expected that any employee applying for a vacant position would have been in their current role for a minimum of twelve (12) months before applying. This may be waived in special circumstances and after consultation with your Manager.

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