Number of Applicants
:000+
Working in our Audience Growth Team and on our key publishing brands, Sydney Morning Herald, The Age, and Financial Review, The CX & Retention Manager is responsible for optimising and delivering our retention strategy, and improving the customer experience, with the ultimate goal of reducing customer churn.
We are looking for someone who is first and foremost a champion for the customer, who wants to find and solve problems that cause cancellations, or poor experience - and to work with a varied group of stakeholders across all of our key publishing brands. You are comfortable with data, and able to spot trends and build solutions to address them.
Day to day you will:
Qualifications
What we would like to see:
Additional Information
Our Commitment to Diversity and Inclusion:
At Nine, we are committed to fostering a workforce that embraces all aspects of diversity and inclusion and where practices are equitable to ensure our people experience a sense of belonging. From day one, you'll be encouraged to bring your whole self to work and will be supported to perform at your best. Should you require any adjustments to the recruitment process in order to equitably participate, we encourage you to advise us at the time of application.
We encourage applications from Aboriginal and Torres Strait Islander people, people with disabilities, and of all ages, nationalities, backgrounds and cultures.
Disclaimer: We do not accept unsolicited agency resumes and are not responsible for any fees related to unsolicited resumes.
Work rights: Please note to apply for this role you must already have the right to lawfully work and live in Australia.
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