Maternal and Child Health Administration Officer

• Part time, 4 days a week
• $77,133 per annum plus Superannuation
• Join the Maternal Child Health team

Hume City Council is one of Australia’s fastest growing and culturally diverse councils. We put the customer and our community at the centre of all that we do, ensuring our services are efficient and accessible.

In response to our growing community, Hume City Council’s Maternal Child Health (MCH) Service has an exciting opportunity for an Administration Officer to be part of our MCH administration team. Are you seeking a diverse and challenging administration role? Do you have excellent administration, clerical, and customer service skills and enjoy working in a team environment? Fluency in a community language would be favourably viewed.

What you’ll be doing:

• Ensure that client appointments are made in a courteous, timely, effective, and efficient manner whilst maximising the availability of Maternal Child Health appointments, services, and programs.
• To provide a sensitive and comprehensive service delivery via telephone contact, email, and SMS, to clients, professional contacts, and staff within Maternal Child Health
• To undertake administrative support to achieve the delivery of effective and quality Maternal Child Health services and programs which reflects Council’s Values.
• To maintain confidentiality on appropriate matters and adhere to Council’s policies in respect to the giving and receiving of information.
• To be part of the Maternal Child Health Administration Team committed to the provision of the highest quality services and programs.

The skills and experience you’ll bring to the role:

• The ability to work collaboratively within the Maternal and Child Health Team
•  Appropriate knowledge of and expertise in the use of databases and administrative tasks related to Microsoft Office products, emailing, and sending sms’s from databases.
• Expertise in providing high quality telephone services using sensitivity whilst responding appropriately to clients and other professional contacts.
• You will have well-developed interpersonal skills and proven ability to communicate effectively and gain co-operation and assistance from clients, management, and employees at all levels within the organisation.
• Experience with the Victorian Child development Information System (CDIS) would be viewed favourably but not essential as all training provided.
• Fluency in a community language would be favourably viewed.

Required Certifications & Qualifications:

• A nationally recognised Certificate in Administration, Customer Service or related field or relevant experience in the provision of high-level administration service.

For any enquiries, please contact Lucy Stone, 0439 670 840

Why Hume City Council?

A leader in local government, we’re committed to creating an inclusive and collaborative work environment that is guided by our values:

We’re better, every day: We give things a go and value progress over perfection. We have permission to go for it and are expected to reflect and learn.

We’re in it together: At Hume, everyone matters. We Welcome and include all. Respect and safety are expected.

We show up: We empower and trust others and own our work. We rise to the challenges and are expected to do what we say we will.

All for Hume: We strive to achieve our best for the Hume Community. We are proud and passionate about working towards better outcomes and expect they are at the centre of everything we do.

We offer a competitive salary package, professional development opportunities, and a supportive work environment.

A child safe organisation and an equal opportunity employer. Council encourages people of all ages, people with disability, Aboriginal and Torres Strait Islander people, LGBTIQA+ people and people from culturally diverse backgrounds to apply.

All candidates will be required to undertake background and probity checks including Reference Checks, Working with Children Check, and a Criminal Record Check.