Medical Admin - Energetic Workplace

Victorian Diabetes Endocrine Network is an organisation that values its patients and staff. Your role as Medical Secretary requires excellent communication and organisational skills. You will be proactive and must have strong computer skills and a pleasant demeanour. You will also be required to demonstrate compassion, empathy and effective interpersonal skills.

We are looking for someone to fill a 5 day a week role, Monday to Friday.  This position involves all aspects of running a busy specialist practice. You will be responsible for the provision of a range of administrative duties for an endocrinologist and associated medical professional staff, as part of a high quality private outpatient diabetes and endocrine service. We strive to also be a  paperless office.

Key responsibilities include, but are not limited to:

• Administrative support to medical professionals to ensure the smooth day to day operations of the clinic
• Reception duties
  • Schedule appointments, billing and payments, rescheduling, confirmations.
  • Electronic filing of medical records and results
  • Facilitating patient flow
  • Sending correspondence electronically, or by post where required
  • Answer telephone calls and direct appropriately
  • Field appropriate email enquiries and attend to them appropriately
  • Welcome all visitors and ensure they are attended to courteously
  • Listen to and satisfy the customer
  • Processing payments using eftpos, settlement and cash handling.
  • Liaising with other doctors, hospitals and medical representatives
  • Other general administration duties

Essential Personal Attributes

• Medical Secretarial/Reception experience 
• Have a strong customer focus
• Excellent interpersonal and communication skills
• Able to take initiative and work with limited supervision
• Able to multi-task
• Attention to detail, efficient and organised
• Ability to combine the ability to work autonomously with the ability to be a highly effective team member
• Passionate about your role and take pride in seeing a practice grow and be successful

Desirable attributes are:

• Knowledge of medical terminology and Medicare/Health fund billing requirements 
• Proficient computer literacy and word processing skills to enable support of a small medical team
• Pleasant telephone answering skills and personal presentation, promoting a professional yet welcoming company image
• Excellent English and grammar
• Effective time management skills
• Positive attitude and happy disposition
• Self motivated, can do attitude