Medical Administration - Contact Centre

Position: Full time - 76hrs per fortnight

Location: onsite Wheelers Hill VIC Australia 3156. There is no option to WFH, team member must work in our office.

Must have full working rights to work in Australia.

Due to expansive and opportunistic growth, Heartscope, a division of Scope Healthcare Ltd, is seeking a Medical Administration – Contact Centre member to join our team to handle inbound and outbound appointment bookings and all other enquiries for our specialist medical practices located across Australia. This as an excellent opportunity to carve out a career with a leading provider of Specialist Medical Diagnostic and Consulting Services.

ABOUT THE ROLE

We are seeking a full-time staff member to work in the hub of the company in our Head Office located in Wheelers Hill, Melbourne. If you have a positive attitude, bubbly personality & love to help people plus have the ability to efficiently manage high volumes of calls and enquiries, then we are looking for you, so come and join our team!

 Responsibilities include:

• Handling inbound and outbound calls regarding appointment bookings in a professional and caring manner;
• Ensuring high quality of call handling, keeping booking errors to a minimum;
• Accurate data entry of patient information into the medical software package;
• Participating in regular training and quality assurance activities provided;
• Contributing to a positive working environment within the call centre team.

ABOUT YOU

• Must have full working rights to work in Australia.
• Experience in a healthcare environment, handling phone-based support or related administrative tasks would be very highly regarded;
• Strong communication and interpersonal skills, able to handle patient queries with compassion and professionalism;
• Capability to manage multiple tasks and prioritise effectively in a fast-paced environment;
• Proficiency in using clinical software packages is desirable;
• High level of competence with Microsoft Office applications;
• Detail-oriented, customer-focused and love to help people.
• A team player who can collaborate effectively with other team members.

Key Competencies:

• Patient-focused approach in service delivery;

• Excellent interpersonal and communication skills;

• Ability to multitask and manage competing demands effectively;

• Attention to detail and accuracy in a high-pressure environment.

• Full training will be provided for the successful applicant.
• Remuneration will be based on experience.
• Work close to home with no after hours shifts required. Monday to Friday shifts will be rostered between 8.30am - 5.30pm
• Free all day parking is available
• Potential to learn and develop your skills and become an integral part of the Scope Healthcare team.

This role will commence as soon as you are available & we will interview as appropriate candidates apply.

So if you are interested in becoming part of a happy, hardworking and professional team then please don't delay in submitting your application and hit the Apply button now